What are the responsibilities and job description for the IT Support Technician position at i.g. Burton?
IT Support Technician - Milford, DE
i.g. Burton Auto Group has an outstanding opportunity for a results-focused, highly driven and experienced IT Support Technican that will support all dealership computer, phone and security systems.
Candidate must possess the following:
- Excellent communication skills. Excellent organizational and prioritization skills. Flexible, willing to work after hours for any emergencies. Self-directed. Evidence of: a) Effective communications. Able to communicate well in written and verbal form; b) Self-Motivation; c) Problem Solving Skills; d) Accountability; e) Flexibility; f) Able to handle stress well; g) Able to concentrate, despite frequent interruptions; h) Able to withstand a physically active position – delivery and lifting.
Job Responsibilities
- Responsible for installation, troubleshooting, and maintenance of desktop computers, applications and related technology.
- Responsible for end user support for all computer and communications systems, networking and server side maintenance.
- Work with help-desk ticket system to track and resolve issues.
- Responsible for reviewing trouble ticket queues, documenting support and diagnostic activities, and escalating problems as required.
- Supporting or performing the following: software installation and configuration, new user setup, e-mail client configuration, printer configuration, peripheral installation, configuration and troubleshooting, and computer/user moves, adds, and changes.
- Assist in running new Ethernet cables for moves, adds, and changes.
- Commute to dealership locations when required
Experience Required
- Ability to diagnose and troubleshoot workstation, application, peripheral, network, and/or printer problems.
- The applicant must have the ability to handle support calls, tickets and the ability to work with users of all levels.
- Applicant must provide professional, prompt and courteous end user assistance for all computing devices and applications.
- Experience with Microsoft Office (Word, Excel, PowerPoint, & Outlook)
- Experience with installation and configuration of Microsoft Windows Operating systems
- Understanding of the OSI model and basic TCP/IP concepts and protocols
- Ability to demonstrate strong organizational skills, excellent oral and written communications skills and the ability to follow documentation procedures.
- Must be able to lift and carry equipment (approximately 50 lbs.), crawl into tight spaces (such as under desks), and climb ladders as needed to install computers, wiring, or other devices
- A positive attitude is a must.
- Ability to read, write, speak, understand, and communicate in English
- Possession of a valid Driver’s License needed.
Skills Desired
- Active Directory experience
- Microsoft Exchange experience
- CompTIA A / Network / Server Certification
- Microsoft Certification
- Cisco CCNA Certification
- Previous SMB related IT experience
- Apple OS X and iOS experience
- Android OS experience
- PowerShell scripting
- Virtualization
- Voice over IP telephony experience
- Job Type: Full-time
Benefits
In addition to career-long personal development, our associates enjoy a number of benefits, including:
- Health Insurance
- Dental Insurance
- Vision
- Short Term Disability
- Long Term Disability
- Life Insurance
- Paid Vacation
- 401K
- Paid Holidays
About Our Dealership
Since 1908, i.g. Burton & Company, Inc has provided employment opportunities to thousands of different people on Delmarva. Many have included families with multiple generations becoming a part of our history in the automotive business - fathers, sons, mothers, sisters, brothers, cousins, you name it. For more than 110 years, our success has been based on the success of our employees. This is why we are always looking to hire the best of the best. Our growth and continued history depends on it. If you want a career for a lifetime, we want you.
