What are the responsibilities and job description for the Call Center Agent position at i Qor?
If you've got energy, enthusiasm, drive, determination, and a passion to work and engage with people. Our Plymouth Center of Excellence has got a fast-paced working environment conducive to learning and personal development, monthly bonus plans, and a career path that rewards performance with growth and opportunity for you. The ideal candidate will have excellent business acumen, great soft skills, and a twist of consumer behavior “savvy-ness”.
- Work Week: Full-time, 40 hours per week. Flexibility required.
- Wage: $14/hour + monthly commission/bonus.
- Possibility of raise and/or promotion: Monthly or Quarterly based on position and evaluation!
- Location: Plymouth, MN
Responsibilities:
- Establish contact with new and existing consumers to collect past due payments and achieve monthly targets.
- In certain cases, resolve the dissatisfaction of customers and gain back their trust.
- Understand the customer’s needs and overcome objections.
- Propose available payment solutions tailored to the customers’ needs.
- Ensure the highest level of satisfaction of the customers at all times.
- Maintain a high level of product and product knowledge.
Requirements:
- Previous Call Center and Collections experience.
- Ability to develop rapport and demonstrate a caring attitude.
- Proficient in English with strong written and verbal communication skills.
- Ability to pass a criminal record check.
Education Requirement:
- High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.
Physical Requirements
Ability To:
- Speak and sit for extended periods of time.
- Stand and walk or otherwise traverse occasionally in order to be accessible to the production floor.
- Exert at up to 10 lbs. of force to push, pull, or otherwise move objects.
- Carry or lift objects up to 10 lbs.
- Have close visual acuity to perform activities such as: preparing and analyzing data and/or documents; and/or viewing a computer terminal.
- Occasionally bend, reach, kneel, or twist for minimal periods of time.
Competencies
Leading Oneself
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran.
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