What are the responsibilities and job description for the Service Manager position at I-State Truck Center?
I-State Truck Center is looking for a Service Manager for our Brand-New building and location in Rogers Minnesota!
I-State Truck Center will be opening the 50,000 square facility in October and are looking for new team members to join. This shop will boast brand new State of the art features and amenities, 24 full-service bays, covered service check in area and many more.
The Service Manager is a key member of our Management team, and fulfills a critical role in our operations. This position is responsible for overall accountability for managing a Service department covering shop and field, developing our service business, ensuring satisfied customers, and promoting our products and services.
Job Duties
- Take all necessary steps to assure customer satisfaction
- Recruit, hire, motivate and maintain the highest quality staff
- Take an active role in company sales
- Monitor Service Department performance with key metrics, including revenue, profitability, and efficiency
- Assure compliance with safety goals
- Accurately quote services
- Manage work order system and service invoicing
- Communicate policies, procedures, and branch goals to employees
- Uphold our promise to our customers of Pride in Service
Desired Skills:
- Excellent interpersonal, leadership, employee engagement and communication skills
- Good understanding of mechanical components and associated repair
- Clear understanding of customer service, sales and marketing
- Knowledge of profit and loss statements and how to use them to manage a business unit
- A self-starter who can observe the strengths present in a location and use those strengths to develop a positive business plan
- Experience in a retail repair facility environment is a plus
- Experience with 5S Lean principles
- Previous experience as a service manager
- Previous experience leading a unionized workforce
Requirements
- Excellent communication skills
- Ability to manage employees and processes
Benefits
- Salary plus commission
- Generous benefits including insurance options, vacation, PTO and holiday pay, 401(k) with employer match
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Interstate Companies is an Equal Opportunity Employer and we encourage all qualified and interested persons to apply for this position by submitting a resume for consideration.
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