Service Order Dispatcher

As a Service Order Dispatcher, you prepare service work orders using information, such as name, address, building to be repaired, or service to be rendered using database software to create service work orders from customer-provided information.

ESSENTIAL JOB FUNCTIONS:

Essential Job Functions:    

• Receives inquiries/requests for service work order by phone, fax or email.
• Extracts necessary information from the customer to produce an accurate description of the required work.

• Prepares service work orders using information, such as name, address, building to be repaired, or service to be rendered using database software to create service work orders from customer-provided information.

• Determines if requested service call is valid and by contract guidelines.
• Determines if service call request involves safety or health issues requiring an immediate response.
• Performs computer-based data entry requirements.
• Prints and finishes service work order processing in accordance with standard operating procedures.
• Distributes work orders to craftsman, through their supervisor, upon customer’s request for service calls.
• Relays messages and special instructions to craftsman and other departments using radio or telephone equipment.
• Provides status of service calls to the customer to insure satisfactory customer service and log appropriately in database.
• Enters labor hours and material cost data from completed service and preventive maintenance work orders into database.
• Prints and distributes preventive maintenance work orders to shop supervisors.
• Research service and preventive maintenance work orders status in databases or by contacting the appropriate supervisor(s).
• Maintains records of service calls and preventive maintenance work orders via database entry.
• Completes time sheets daily and accurately.
• Complies with all OSHA safety regulations, adheres to proper codes and standards with a thorough understanding of safety procedures, and uses Safety Data Sheets to identify chemical characteristics.
• Work also involves other duties as assigned, including compliance with the provisions of the Collective Bargaining Agreement and Company policies.
• Scans completed service and preventive maintenance work orders into the digital sender and verifies that all scanned tickets are in the digital sender folder on the network, when required.

EDUCATION & EXPERIENCE:

• 3 years’ experience in a variety of computer software applications to include computer maintenance
• management systems, word processing, spreadsheets, databases, and email software required.
• Experience with Computer Maintenance Management System Software (CMMS); Maximo preferred
• Continual attention to detail and accurate data entry skills required
• Excellent customer service skills required