What are the responsibilities and job description for the Customer Service position at IBEX?
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Our Mission at ibex is Your Success!
About ibex:
We work undercover for some of the best companies in the world, delivering superior support to their customers -- it is our mission. We focus on providing the environment, selection process, benefits, and training to ensure that we have agents of the highest caliber. We know a quality agent makes the difference for customers and how a great customer experience influences how they feel about the brand they have chosen.
Headquartered in Washington, D.C., we have delivery locations across 26 sites in seven countries and maintain a network of over 20,000 employees.
Summary
Residential Sales & Service Consultants (RSSC) are responsible for creating an outstanding experience at every interaction for both new and existing residential customers. The RSSC uses superior product knowledge and a passion for customer satisfaction to provide solutions for a wide range of residential customer needs in a fast paced and energetic environment.
Your day-to-day will involve:
Duties include, but are not limited to, the following:
- Selling and/saving products and services
- Negotiating service order requests from customers
- Working with customers patiently, tactfully and efficiently
- Completing save/service order activity in an accurate and timely manner
- Accurately computing and quoting customer fees, EX. Monthly fees, One-time fees, adjustments, etc.
- Providing flexible options to the customer based on product and service needs
- Full range of billing and collections duties
- Full range of repair resolution duties
Some things we consider critical for this role:
- Sales experience in a call center environment with proven results
- Must be available to work anytime during hours of operation
- Experience in a customer focused role required
- Outstanding communication and listening skills
- Ability to work independently and make solid decisions
- Energetic
- Professional
- History of excellent work attendance
- Basic math skills, data entry skills, and sales aptitude
Must haves for this job:
- High school diploma or the equivalent
- 18 Years of age or older
- Ability to Multi-task
- Excellent verbal and written communication skills
- Background check is required for this position