Bilingual Receptionist/Office Administrator

About us

iCare Health Services LLC is a healthcare company providing quality life-enhancing services to individuals and families in the State of Arizona since 2016. iCHS offers a unique combination of premier services such as day programs, behavioral health services, residential services, employment services, specialized habilitation services, and home and community-based social services to Arizona residents. Our programs and supports empower adults and children with intellectual and developmental disabilities—as well as adults with mental health challenges. Partnering with them are their caregivers, professionals, and families to help them learn, grow, and thrive in the communities that they live in.

Role: Bilingual Receptionist

Compensation: Starting at $16/hr.

Status: Full time/Non-Exempt

Benefits: Health Plans, Vision, Dental, Rx Coverage, STD, Life Insurance, Hospitalization, Virtual PCP, Catastrophic Insurance

JOB SUMMARY:

This position is responsible for providing support for the daily operations of a department, function, or center to ensure smooth work flow and operations. Responsibilities may include assisting in the management of an essential department function or process, as well as providing administrative and advanced secretarial support as indicated. Acts as a contact for external agencies, and when assigned, as a resource for various departments.
Essential Job Duties include, but are not limited to:

• Greets all visitors, members, vendors or examinees of the company and directs them appropriately.
• Answers multiple phone lines in a professional and courteous manner.
• Performs a broad range of administrative support details on a regular basis, including composing correspondence, typing, filing, scheduling meetings, and maintaining appropriate databases. These details require initiative and judgment to make independent decisions.
• Maintains high degree of confidentiality regarding sensitive information.
• Coordinate and perform member's intake process to the agency by ensuring all intake paperwork are completed with required signatures
• Might be ask to assist with job postings, recruitment, and staff trainings
• Ensure employee's files are complete with all required hiring documentation
• Assists in department management processes including but not limited to: policy updates, creation of forms, completing surveys, billing, specialized processes, budgeting, payroll, contract management, credentialing, licensing, accounts payable, supply ordering, etc.
• Manages an essential department function, process or project which requires a specialized skill set such as budget preparation and monitoring of monthly financial reports for variances.
• Initiates requests for payments, purchase requisitions, and any additional paperwork related to the various financial matters for the department.
• Compiles data, maintains all files/records and statistical updates needed to obtain state designation and verification.
• Coordinates and tracks employee's certifications for applicable positions and keeps records as indicated for regulatory agency, designation or verification organization.
• Participates in preparation for department reviews.
• Coordinates and participates in special projects as assigned.
• May prepare special reports and summaries that utilize advanced computer skills/software for word processing, spreadsheets, graphics, documents, reports and presentations.
• Interactions may include, but are not limited to, all levels of staff in a variety of departments, physicians, patients, families and external contacts, such as employees of other health care institutions, vendors, community providers and agencies.
• Coordinate members transportation schedule - pickup time and drop off.
• Might be required to fill in for staff in case of absence.

Skills required for the position:

• Customer service and administrative experience is required
• Handle and communicate with difficult respondents.
• Interpret and broadly analyze data.
• Manage multiple phone calls.
• Highly organized and responsive.
• Excellent human relations and interpersonal skills.
• Maintain accuracy and great attention to detail.
• Maintain confidentiality.
• Work and prioritize multiple job assignments.
• Meet deadlines.
• Research documents and determine what data should be used.
• Recognize and engage those with different backgrounds, characteristics, and perspectives to bridge gaps in understanding of different viewpoints, as well as ensuring persons with diverse perspectives are given the opportunity to collaborate and provide input.
• Ability to balance, bend, stand, walk, kneel, twist, stretch, climb and sit. Ability to lift/ carry up and push/pull to 50 pounds unassisted.
• Ability to tolerate environmental conditions, such as hot, cold, wetness, dust, noise, etc.
• Ability to drive and travel independently to various sites, to communicate effectively, to follow instructions, to work effectively with staff, members, and the public and to use good judgment.

REQUIREMENT/LICENSE/CERTIFICATION NEEDED:
Ability to satisfactorily complete all necessary in-service training, and ability to obtain CPR and basic first aid, Article 9, DCW (obtained within 90 days of hire), Fingerprint card, and medication administration certification (if Applicable);

Must Have:

• Possession of a valid driver's license and a demonstrated safe driving record.
• High School diploma - Bachelor’s Degree in related field preferred.
• Bi-lingual - English and Spanish Speaking
• Customer service and administrative experience is required
• Must possess complete knowledge of general computer, fax, copier, scanner, and telephone.

You can check us out at www.icarehealthllc.org

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person

Salary : $16