Lead Patient Service Representative Eagle Internal Medicine Full-Time Days

Employment Type: Full time Shift: Day Shift Description: At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work, and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care. GENERAL SUMMARY AND PURPOSE: Works in conjunction with physicians and clinical staff to take care of patients’ administrative needs. Oversees the day-to-day operation of all PSRs in the clinic setting. Works closely with the Practice Manager to provider leadership and direction to the PSR team. Coordinates PSR coverage in the clinic and personally provides assistance where needed. Supports efficient clinic flow and communicates accurately and positively with team members. Works with the Practice Manager to ensure practice policies and guidelines are being met. Our ideal candidate has the ability to problem solve independently, utilize strong critical thinking skills, and has exceptional attention to details qualities. He or she will need to use excellent communication skills while communicating with patients, families, colleagues, and internal partners. You will also exhibit strong leadership skills with the ability to promote a collaborative and cohesive work environment. SKILLS, KNOWLEDGE, EDUCATION AND EXPERIENCE: High School Diploma or equivalent required. Minimum of 3 years of experience in healthcare preferred. Customer service experience required. Electronic health record (EHR) experience a plus. Experience with process improvement or lean philosophy preferred. ESSENTIAL FUNCTIONS: Knows, understands, incorporates, and demonstrates the Organization's Mission, Vision, and Values in behaviors, practices, and decisions. . Performs Lead duties including but not limited to orienting, mentoring, training, scheduling, and coaching employees. Assist the Practice Manager with monitoring work performance and provides input on performance evaluations. Creates schedules and manages time cards . Ensures staff are informed of and comply with written policies and procedures to support clinic. Promotes and fosters teamwork. Assists the Practice Manager with maintaining accurate employee files. Reacts in a timely manner to resolve patient complaints promoting customer service. Protects patients’ rights by maintaining confidentiality of personal and financial information and follows guidelines for HIPPA's regulations. Participates in network process improvement projects as needed. Assists with efforts to foster financial stewardship. Maintains business office inventory and equipment and order supplies. Colleagues of Saint Alphonsus Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout SAHS and Trinity Health. Visit www.saintalphonsus.org/careers to learn more about the benefits, culture and career development opportunities available to you at Saint Alphonsus Health System. Saint Alphonsus and Trinity Health are committed to promoting diversity in its workforce and to providing an inclusive work environment where everyone is treated with fairness, dignity and respect. We are committed to recruit and retain a diverse staff reflective of the communities we serve. Saint Alphonsus and Trinity Health are equal opportunity employers and prohibit discrimination against any individual with regard to race, color, religion, gender, marital status, national origin, age, disability, sexual orientation, or any other characteristic protected by law. Our Commitment to Diversity and Inclusion Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions. Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity. Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions. Based in Livonia, Mich., and with annual operating revenues of $17.6 billion and assets of $24.7 billion, the organization returns $1.1 billion to its communities annually in the form of charity care and other community benefit programs. Committed to those who are poor and underserved in its communities, Trinity Health is known for its focus on the country's aging population. As a single, unified ministry, the organization is the innovator of Senior Emergency Departments, the largest not-for-profit provider of home health care services — ranked by number of visits — in the nation, as well as the nation’s leading provider of PACE (Program of All Inclusive Care for the Elderly) based on the number of available programs. For more information, visit www.trinity-health.org. You can also follow @TrinityHealthMI on Twitter.

Salary : $18 - $25