What are the responsibilities and job description for the Card Services Team Leader position at IDB?
Company Description
For more than 70 years, IDB Bank has made it our mission to be the best bank for our clients by putting their needs first, and the success we’ve enjoyed fundamentally comes down to our people. Here at IDB, you’ll work side by side with some of the most talented professionals in the industry who share a strong sense of teamwork and a passion for providing exceptional service down to the smallest detail. We offer a comprehensive benefits package that includes generous paid time off and the ability to participate in our medical coverage and 401(k) plan on your very first day with us. We are also committed to diversity and inclusion, and to providing all of our team members with an equal opportunity to succeed and make meaningful contributions within a work environment that is respectful, welcoming and inclusive.
Job Description
As Card Service Team Leader at IDB, you will be responsible to lead operational support of the Credit and Debit Card products for the bank. Responsibilities detailed below, include systems, fraud reporting and partnership with the Product Owner to evolve and expand product.
Overall Card Support
- Familiar with and maintain all card product / program and credit policies, processes, and procedures
- Assist in processing credit card applications
- Able to research and respond to customer card issues
- Maintain a thorough knowledge of both State and Federal banking regulations
- Knowledge of Reg E
- Knowledge of BINs
Credit Cards
- Knowledge of credit card offerings and processing (including VISA and AMEX)
- Knowledge of FIS BASE2000, EZBusiness, MyCardStatements
- Card Reconciliation and Allocations - FIS OSAB
- Knowledge of VISA rules and reporting
ATM/Debit Cards
- Knowledge of Fiserv and JHA (will be our future system) ATM card systems
- Experience in ATM fraud, reporting and analytics
Check Verification
- Knowledge of Fiserv FraudGuard and/or Argo Oasis
- Experience with AppExtender(AX), Synergy imaging systems, Fiserv CWS and / or JHA 4Sight
Qualifications
- Formal experience in required systems as noted above
- Need to be available on weekends and Bank Holidays for card related issues
- Able to be a Team Player, and work independently and In coordination with the Team Leader
- Complete all work and projects accurately and timely
- Proactive in identifying areas of opportunity and offers ideas and suggestions for improvement
- Assist the department manager as needed
- Effective planning, organizational, time management and problem-solving skills
- Able to communicate effectively and professionally via telephone and written communications
- Proven ability to multi-task effectively under pressure
- Windows-based applications (Microsoft Office Suite) experience preferred
Additional Information
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
All your information will be kept confidential according to EEO guidelines.
Due to COVID-19, we are now operating on a hybrid schedule. We value the safety of our employees because we’re all in this together.
NO AGENCIES PLEASE.
