Orthodontic Manager

Overview

Ideal Dental is one of the fastest-growing North American dental groups. Established in 2008 as Clinician-founded and Clinician-led™️, Ideal Dental's patient-centric model is at the core of its culture. The company is fanatical about its vision to be the premier provider of all dental services under one roof while also being the first choice for dentists and staff seeking a partner for growth, innovation, and learning.

 You will love coming to work in a MODERN, FULLY DIGITAL, PPO/FFS OFFICE. Check out our thousands of five-star reviews! 

What do we offer? 

• MONTHLY BONUS POTENTIAL  
• Medical insurance 
• Discounted dental benefits for the employee, their spouse, and dependent children 
• Vision  
• Long-term disability  
• Short-term disability  
• Life insurance 
• Accident coverage  
• Paid holidays 
• Paid Time Off (PTO) 
• CPR recertification 
• 401K 
• Employee scholarship program 
• Employee discount program through benefits hub

We invest heavily in our team members with COMPETITIVE PAY AND BENEFITS, a culture of promoting from within, and a clearly defined LONG-TERM CAREER PATH. We believe in WORK/LIFE BALANCE and LEAVING THE OFFICE ON TIME. With PAID TRAINING you are set up for success in the office. You will join a network of supportive teammates who keep your career goals at the forefront. If you enjoy having fun in the office while working hard, Ideal Dental is the perfect fit for you!  

Responsibilities

• Managing all day-to-day operations of the Orthodontic team 
• Building office morale to support company culture and uphold the company CORE values
• Creating staff schedules 
• Managing staff time and attendance, time sheet approvals, manage request for time off
• Greet patients with a smile, coordinating patient check in and check out. Answer phones and schedule appointments with a positive attitude.
• Coaching, training of Orthodontic team and general team training on Orthodontic referrals and perio clearances
• Completing daily and monthly reporting 
• Managing monthly budgets/goals, controlling expenses
• Handling all patient service issues to ensure guest satisfaction  
• Auditing patient accounts to ensure accuracy  
• Review upcoming schedules and audit accounts as needed and oversee schedule of staff/doctors/patients.
• Collect balances and verify insurance when needed.
• Present accurate patient treatment plans, determine insurance coverage & patient financial responsibility for orthodontic treatment traditional or clear aligners, assist with insurance pre-authorizations and review finance options with patients.
• Overcoming financial obstacles
• Case acceptance 
• Prefer proficiency in Orthodontics coding and insurance billing. 
• Maintain flexibility regarding scheduling changes, communicating changes to patients and staff. 
• Performing other duties as required to support additional Orthodontic teams  
• Daily travel required
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Qualifications

• Minimum of 2 years of management experience (Dental experience preferred) 
• Strong communication and customer service skills  
• Leadership skills and the ability to lead by example  
• The desire and ability to connect with and serve guests  
• Ability to multi-task while working in a fast-paced environment 
• Experience with treatment plans required. Insurance verification experience required. 
• Multi-unit experience preferred
• Digital practice software experience, Ortho Software and Eaglesoft or Dentrix preferred.
• Travel Required