What are the responsibilities and job description for the Billing Coordinator I (Brentwood, TN - On-Site) position at IDEMIA?
Overview
IDEMIA is the global leader in identity and security. Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identity. We are a distributed company leveraging the latest technologies to deliver world-class products in the private and public sectors of finance, telecom, identity, security, retail, sports entertainment, commercial, government, and IoT. We use a variety of technologies and approaches to deliver quality product and services to government agencies and technology companies. IDEMIA is a made up of a group of 14,000 diverse people from different nationalities, speaking over 20 different languages. Together, our solutions impact the everyday lives of citizens and nations. In this ever-changing world, protecting your identity is paramount. Join the team that is ensuring one person - one identity.
Responsibilities
- Prepare billing information and support the accuracy and efficiency of billing process.
- Register and deposit payments along with receiving and sending backup correspondence.
- Assist clients and customers with basic billing issues. Escalate more complex issues to other billing team staff.
- Daily exception reporting.
- Refund processing.
- Develop good and productive working relationships with internal and external teams to finance impacting area of responsibility.
Qualifications
- Customer service both internal and external
- Interpersonal skills
- Team player
- Detail oriented
- Intermediate Math skills
- Basic Excel
- High school diploma/GED
- 1–2 years general office experience
