What are the responsibilities and job description for the Field Service Technician II position at IDEMIA?
Overview
IDEMIA is the global leader in identity and security. Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identity. We are a distributed company leveraging the latest technologies to deliver world-class products in the private and public sectors of finance, telecom, identity, security, retail, sports entertainment, commercial, government, and IoT. We use a variety of technologies and approaches to deliver quality product and services to government agencies and technology companies. IDEMIA is a made up of a group of 14,000 diverse people from different nationalities, speaking over 20 different languages. Together, our solutions impact the everyday lives of citizens and nations. In this ever-changing world, protecting your identity is paramount. Join the team that is ensuring one person - one identity.
Responsibilities
The primary responsibilities of this position are in support of customer facing IT solutions for driver services and law enforcement agencies across Texas. This role may support federal related operations as well. You will join an established team who maintains our similar product lines. You will be involved with setup of equipment, assist with the deployment, and establish yourself into a support role that will leave you securely employed for years to come as one of our subject matter experts on our operations team.
This role will require travel within your support area and at times will require overnights to complete a task. The ideal location for this role will be near or around Fort Worth, Texas. If there are no scheduled activities from the day prior, you will start from your residence awaiting service calls or assignments based on management or customer request.
You will be assigned to an in-state team lead who will oversee your day-to-day activities and assist with program questions. You will be compensated for overtime that falls outside of business hours.
You will be part of a compensated rotating on-call schedule that at times will be responsible for responding on nights and weekends.
Essential Job Functions (include but are not limited to):
- Expert knowledge base to install and manage OS, administer users accounts, security, configuration, patch management, updates and configure network connectivity for supported programs.
- Comprehensive understanding of configuration and initialization files, error logging, event viewer as they pertain to software applications. Must be able to gather, organize, analyze and/or potentially resolve software issues. Effectively use escalation procedures and able to manage priorities.
- Provide guidance for installation, configuration and repair of standard and custom hardware components using support tools such as schematics, operating manuals, and technical documentation.
- Provide leadership in the development, update, and maintenance of support documentation for configurations and standardization. Interface with configuration management, integration team, escalation engineering and vendors as appropriate.
- Able to configure network connections; gather, organize, analyze and troubleshoot network issues, employ support tools to trace network connectivity issues, diagnose problems, and escalate to proper IT professional (STIP) for resolution.
- Expert capabilities in triaging and remediating system problems and issues.
- Strong skills and capabilities to evaluate and tune systems to allow them to run efficiently.
- Excellent root/cause analysis experience including the interpretation of Event logs, IIS logs, web.config, and Active Directory.
- Extensive systems administration experience.
- Strong experience with system security including the management of Certificates, WSE, NTFS, Bitlocker, and Share level Permissions.
- Strong skills and experience creating deployment solutions including building system images through standardized tools.
- Extensive network skills and experience including TCP/IP; DHCP, DNS, WINS, Workgroups, Domains, Active Directory. Additionally, the configuration, management, and trouble shooting of firewall, switches, and routers.
- Good driving record with the ability to have and maintain a vaild drivers license.
- When available, a company vehicle may be provided, however a personal vehicle may be required for travel.
Qualifications
- HS or equivalent and 1-2 years of IT experience.
- Intermediate knowledge of network troubleshooting Windows OS and computer hardware components.
- US citizen only (no dual citizenship).
- Valid driver's license.
- Must be located in or near Fort Worth, Texas.
