What are the responsibilities and job description for the Help Desk Analyst position at IDR, Inc.?
Job Details
IDR is seeking an IT Helpdesk Support Technician to join one of our top clients in St. Joseph, MI. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today!
*This role is Onsite*
Position Overview for the IT Helpdesk Support Technician:
Our client is looking for a driven individual that is willing to learn and grow from within a large company. This role will require excellent soft skills and will be focused on customer service. In this position you will be internal support for over 700 locations across the country. This will consist of password resets, network troubleshooting, printer/network installs, basic end user connectivity and software support. This will be on a team of around 15 20 other Level 1 Helpdesk Technicians. Senior managers like to promote from within and this is the first place they look there is plenty of potential for upward advancement!
Required Skills for the IT Helpdesk Support Technician:
- Customer-service oriented mindset
- Proficient experience with Microsoft Office 365
- Experience within an IT Support role (Network/Hardware)
- Basic Troubleshooting skills (IE: Password Resets, printer installs & troubleshooting, end user connectivity support, network troubleshooting, etc.)
- Bachelor s Degree
Why IDR?
- 20 Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated s Best of Staffing Client and Talent Award winner 10 years in a row
