What are the responsibilities and job description for the Customer Success Coordinator position at IFS Institute?
About Us
The mission of the IFS Institute (“IFSI”) is to bring more Self leadership to the world. IFS (Internal Family Systems) is a transformative, evidence-based psychotherapy, based on the view that the mind is naturally multiple and that we all have a core Self that can’t be damaged and that knows how to heal.
The IFS Institute provides training for professionals and organizations globally, an annual conference, a practitioner directory for those looking for IFS trained providers, and a growing number of online courses, books, and other resources.
Our goal is to create learning environments and a community that teach and support the internal welcoming of parts that have been exiled, shamed, or marginalized within our systems so that they may be seen, heard, valued, and ultimately healed. Building and supporting a diverse workforce is foundational to this goal and we are a committed equal opportunity employer.
To learn more about our growing organization, view a few of our introductory IFS videos. Position Summary
The Customer Service Coordinator reports to the Customer Success Manager. This role is often the first point of contact for our customers and helps manage customer queries, guides customers towards product purchases and assists with troubleshooting accounts or product access issues.
To do well in this role you need to learn and understand nuances of our product offerings and be comfortable helping customers navigate multiple registration systems as well as troubleshooting technical issues.
Key Responsibilities
- Maintain a positive, empathetic, and professional attitude toward customers at all.
- Patience to work with users at various levels of comfort.
- Respond promptly to customer.
- Communicate with customers via support system (Zendesk) or phone (Dialpad) and track customer interactions.
- Acknowledge and resolve customer complaints (or escalate when necessary)
- Know our products inside and out to answer questions and guide.
- Communicate and coordinate with colleagues as
- Ensure customer satisfaction and provide professional customer.
- Other duties as
Role Requirements
- 2-5 years’ experience
- Bachelor’s degree
- Skilled at communicating kindly, clearly, and professionally in written and spoken.
- High level of sensitivity with strong interpersonal and customer care skills
- Team player who can work both independently and
- Strong desire to do meaningful work that creates positive change in the
- Highly organized, strong communicator and DEI advocate
- Ability to prioritize, problem-solve and meet.
- Knowledge of MS Office products (Word, Excel, Outlook)
Salary : $50,000 - $55,000