What are the responsibilities and job description for the Telesales Rep II position at IGT?
IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com.
Responsibilities
The ITS Representative will be part of our internal sales group and responsible for maintaining relationships with retailers and outside sales reps to manage ticket allocation that best fits with needs of retail customers. ITS Representative will be expected to become fully versed in all aspects of lottery retailing and be prepared to answer questions as well as analyze and troubleshoot problems or requests by retailers or sales rep.
- Enters ticket orders in to computer terminal to ensure proper distribution of tickets to retailers.
- Manage account list as needed in support of Lottery Instant Games and related products.
- Maintains daily records of incoming/outgoing calls, tickets sold and account changes and corrections.
- Must be prepared and available at station to answer incoming Retailer Relations to respond to questions and solve problems.
- Assists in the researching of pertinent information in support of Sales/Marketing Department for decisions affecting Lottery Retailer Network.
- Handles distribution of new ticket allocations.
- Promotes positive retailer relations by establishing a good working relationship, servicing the account and assisting with sales through the marketing of Lottery products.
- Tracks and maintains adequate inventory levels of the instant ticket product at assigned retailer.
- Performs additional duties and responsibilities as assigned
Qualifications
- Associates Degree or equivalent
- 6 months - 1-year work experience preferably in a customer focused role
- Must have good communications skills
- Effective time management skills and organizational skills
- Must be able to multi task
- General understanding of lottery transactions and how the lottery operates
- Computer Skills - Outlook, Word, Excel
Keys to Success
- Building collaborative relationships
- Decision making
- Drive results
- Foster innovation
- Personal energy
- Self-leadership
In addition to a competitive benefits package, we offer generous time-off plans, a 401(k) Savings Plan with Company contributions, tuition reimbursement, on-site fitness center and cafeteria, and free identity theft insurance to name a few.
IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.
IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com.
