Customer Support Specialist

GENERAL DESCRIPTION

The Support Specialist will communicate with customers to provide information in response to inquiries about products, services, process orders, handle and resolve complaints. This position also receives and processes incoming orders.

RESPONSIBILITIES

• Perform Contract Review of all incoming orders for accuracy in Part or Assembly Number, Revision Level, Cost, Lead Time, Shipping Method, Ship/Drop-Ship Location and Kanban or Finished Goods Programs
• Work with territory Harnessing Project Manager for immediate review and resolution
• Provide feedback to the customer for agreement and approval
• Process and confirm the order according to accuracy in Online Order and DBA
• Review and evaluate customer standard and escalated expedite requests
• Process and re-confirm to customer best possible expedited delivery date
• Receive, review, process and confirm all incoming Harnessing subcontractor "no-cost" purchase orders for all igus supplied materials
• Advise territory Project Manager of any identified igus material shortages for review and substitution
• Work with Domestic and International Procurement team to monitor and expedite any igus material shortages
• Perform other office, clerical, and administrative duties as assigned

REQUIREMENTS

• Two years minimum experience in computer data entry is required
• Proficient in the use of MS Office and general office procedures such as managing files and records, scanning and general office procedures
• Outstanding verbal and written communication skills including knowledge of the rules of composition and grammar, the correct structure and content of both written and spoken communications, and the meaning and spelling of words
• Ability and willingness to follow instructions and directions
• Accuracy and ability to pay attention to detail
• The employee is frequently required to sit for long periods of time and type on keyboard.

BENEFITS

• Competitive base salary with ongoing growth opportunities
• Complete benefits package:
  • Co. paid HSA medical plan
  • Co. paid Dental
  • Co. paid Life
  • Supplemental Life Insurance
  • Vision Insurance
  • Short and Long Term Disability Insurance
  • Retirement with Company contributions
• 20 Paid Time Off days per year, plus 9 holidays
• Subsidized lunch on-site

Pay: Starting at $18.00

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