Cluster Human Resources Manager

About us
We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality. We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way. With over 370,000 colleagues in nearly 100 countries sharing our values, there’s countless opportunities at your fingertips. We’re growing; grow with us.
Your day to day
People • Create programmes to foster a positive work environment for all employees. Support and administer an annual team member satisfaction survey • Educate and train managers on HR disciplines to foster productivity and enhance performance • Welcome and conduct new team member orientation • Oversee maintenance of accurate and up-to-date personnel files and records for all employees • Ensure hotel or company hiring standards and applicable laws and regulations are followed • Build great relations with outside contacts Financial • Help create the Human Resources department budget and control expenses • Monitor staffing to manage costs Guest Experience • Develop creative ways to inspire and motivate team members to provide guests with a unique experience • Make time to interact with guests to hear feedback and build relationships to understand how team members can increase guest satisfaction • Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience. Responsible Business • Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community • Ensure compliance with relevant employment laws, policies and procedures • Conduct annual HR compliance/standards self-audit • Research and investigate all workplace issues to discover facts, identify potential risks to the hotel or company, and facilitate resolution through your employee relations programmes. Escalate serious issues • Collect and maintain data from exit interviews, turnover statistics, absenteeism reports to identify trends, training needs, and supervisory issues • Other ad-hoc duties – unexpected moments when we have to pull together to get a task done
What we need from you
• High school diploma / secondary education / equivalent • 2 years’ related experience in Human Resources, or an equivalent combination of education and experience • Some college courses in Human Resources, Employment Law or related field preferred. • Must speak fluent English • Other languages may be preferred
What we offer
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels. There is a great learning and development platform that's tailored for your individual needs. Our virtual learning facilities are always at your disposal to help you and give you the opportunity to realize your personal and professional aspirations. We also provide Room to be Involved. You will have the opportunity to integrate and work with great teams, know what is going on and make a real difference in your workplace. Most importantly, we'll give you Room to be Yourself. Whoever you are wherever you come from, IHG will welcome you and allow you to build a career. Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives.
Job Reference: EMEAA29343