What are the responsibilities and job description for the General Manager position at IHOP?
The General Manager directs the operation of an assigned unit by performing the duties
outlined below.
Essential Duties and Responsibilities
- Execute annual financial, local restaurant marketing, guest service, and human resource objectives, strategies and tactics for assigned unit
- Recruit, train, develop and retain team members
- Conduct on-going coaching and administer the restaurant hourly compensation plan.
- Deliver performance appraisals
- Communicate and enforce company policies
- Ensure food safety and presentation is in compliance with SOP standards
- Follow and enforce proper register/cash-handling procedures.
- Implement national and local marketing promotions
- Complete all required reports and paperwork.
- Handle paperwork accurately and on a timely basis.
- Maintain personnel files with appropriate employment and legal documents.
- Perform other duties as assigned. This job descriptions is not all inclusive.
Skills and Requirements
- Ability to manage, motivate, and develop a team
- Demonstrated leadership abilities
- Experience with managing a profit and loss statement and make adjustments accordingly
- Management experience in casual dining or similar segment of at least 3 years
- Must have a valid driver's license
- Ability to operate restaurant equipment to include BOH and FOH systems.
- While performing the duties of this job, the employee regularly is required to stand, walk, and sit. The employee frequently is required to use hands to grasp, handle, or feel objects, tools, or controls; reach with hands and arms; stoop, kneel, crouch, talk or hear; and taste or smell. The employee regularly must lift and/or move up to 10 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision and distance vision.
Equal Employment Opportunity Employer
Since 1958, IHOP® has been the place where people connect over breakfast, enjoy study breaks, grab a bite before or after sporting events, and so much more. And no matter what menu items they order, there’s one ingredient that’s always constant — a smile. We’ve seen millions of smiles over the years in our restaurants, and now shared in photos across our social properties. In fact, smiles are so much a part of our culture that we changed our logo to include one.
This is just one of the many fun and exciting changes you can expect from IHOP®. Because we know the shortest distance between two people is a smile. –
