What are the responsibilities and job description for the General Manager position at IHOP?
The Multi-Unit Manager-oversees several restaurants, working with individual store managers to set performance goals.
- Ensuring restaurant managers maintain acceptable staffing levels in all departments to build sales and improve profitability.
- Ensuring restaurant managers are hiring and retaining team members to
- help improve productivity and quality of the guest experience.
- Drive performance and sales levels improvements for all restaurants.
- Establish budgets for all restaurants in alignment with region and company goals.
- Producing and maintaining an effective and measurable succession plan
- for all levels within their area, including management, key hourly team
- members and shift leaders.
- Teaching, coaching, leading and developing General Managers and the entire restaurant management team.
- Ensuring new company initiatives are supported and communicated clearly to all managers and team members.
- Ensuring that the strictest standards of sanitation, food safety and
- cleanliness are practiced in every restaurant, by ever team member on a
- daily basis.
- Ensuring all Limited Time Offers, drink specials, menu and procedure
- changes are rolled out in a clear, precise and effective manner.
- Promoting and protecting O’Charley’s Brand Absolutes.
- Ensure market is showing continuous improvement in driving performance and utilizing performance management skills.
- Diagnose and help troubleshoot business opportunities
- Develop recognition programs, utilize your promotional skills on market-wide sales initiatives, and work to improve efficiency and the restaurants' bottom line profits
Since 1958, IHOP® has been the place where people connect over breakfast, enjoy study breaks, grab a bite before or after sporting events, and so much more. And no matter what menu items they order, there’s one ingredient that’s always constant — a smile. We’ve seen millions of smiles over the years in our restaurants, and now shared in photos across our social properties. In fact, smiles are so much a part of our culture that we changed our logo to include one. This is just one of the many fun and exciting changes you can expect from IHOP®. Because we know the shortest distance between two people is a smile.
