What are the responsibilities and job description for the Shift Leader position at IHOP?
Shift Leaders are responsible for delivering on passionate hospitality, and maintaining company standards while delivering service excellence. This is an hourly position that supports salaried management in daily, administrative, and operational responsibilities in the restaurant in addition to providing excellent guest service on the floor.
Responsibilities
- Serves as primary point of contact for SOH when management is unavailable.
- Provides FOH training, coaching and feedback to the team.
- From time to time may assume full responsibility for running a shift.
- 95% of the Shift Leader’s time will be spent on the floor of the restaurant.
- Acts as a mentor for new hires, assists with onboarding and ensures compliance with all company standards, policies, and procedures.
- May assist with coordinating staffing needs in the event a team member is unable to report to work
- Handles cash receipts/ Store receipts/ Discounts, reconcile cash receipts and store bank funds
- Perform other duties as assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Other Skills and Abilities:
Shift Leaders must be able to remain calm under pressure when dealing with guests, staff, equipment problems, or emergency situations.
Since 1958, IHOP® has been the place where people connect over breakfast, enjoy study breaks, grab a bite before or after sporting events, and so much more. And no matter what menu items they order, there’s one ingredient that’s always constant — a smile. We’ve seen millions of smiles over the years in our restaurants, and now shared in photos across our social properties. In fact, smiles are so much a part of our culture that we changed our logo to include one.
This is just one of the many fun and exciting changes you can expect from IHOP®. Because we know the shortest distance between two people is a smile. –
