What are the responsibilities and job description for the Retail Customer Service II - FT position at IKEA?
WHY WE WILL LOVE YOU
You have a passion for delighting customers. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.
A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.
WHAT YOU'LL BE DOING DAY TO DAY
APPLY NOW!
JOB TYPE – Permanent, Full-time
BENEFITS ELIGIBLE? Yes
HOURS – 34-40 hrs/wk, Availability 8am-10:30pm, weekends included
QUALIFICATIONS
You have a passion for delighting customers. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.
A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.
WHAT YOU'LL BE DOING DAY TO DAY
- Creates a positive customer experience by ensuring accurate transactions and/or orders. Records information accurately so the resulting analysis can be used to make improvements to customers’ future shopping experience.
- Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager.
- Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
- Builds emotional connections through meaningful and empathetic interactions with customers.
- Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed.
- Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.
APPLY NOW!
JOB TYPE – Permanent, Full-time
BENEFITS ELIGIBLE? Yes
HOURS – 34-40 hrs/wk, Availability 8am-10:30pm, weekends included
QUALIFICATIONS
- 1 year sales or customer service experience preferred
- High School Diploma or equivalent
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