What are the responsibilities and job description for the Retail Customer Service Leader position at IKEA?
Why we will love you
• 3 years leadership experience
• Retail sales experience preferred
• Associate’s Degree preferred
What you'll be doing day to day
• Leads and provides coaching to coworkers to provide a consistent customer experience and operation in Frontline, Returns, Home Delivery and Car Loading Area
• Ensures customer service coworkers have the knowledge and empowerment to make decisions that creates a great customer experience
• Understands and recognizes coworker contribution through customer feedback surveys and team recognition
• Assists the Customer Service Manager in the development of solutions based on customer issues, concerns, and suggestions
• Ensures coworker competence with IKEA systems, while monitoring performance of coworkers against agreed goals and following up as needed
• Monitors IKEA portal for customer feedback and supports coworkers to resolve customer issues quickly and efficiently
• Secures accurate money handling and oversees money handling security routines
Together as a Team
At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!
Apply now!
"JOB TYPE – Permanent, Full-time
BENEFITS ELIGIBLE? Yes
HOURS – Full time, weekday and weekend availability required
The hourly pay range for this role is $25.86 - $36.91
Whether you're part time or full time, we offer competitive benefits and perks, such as medical and Rx*, dental, vison, 401k, meal deal, store discount, autism coverage, parental leave, pet insurance, education assistance and more."
Salary : $26 - $37
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