What are the responsibilities and job description for the Selling Manager - (Furniture) position at IKEA?
WHAT YOU'LL NEED TO HAVE
• 7 years of experience managing, leading and developing people, preferably in a customer centric or retail environment
• Experience in customer service, problem solving and conflict handling techniques
• Experience in planning, driving output and measuring performance
WHAT YOU'LL BE DOING DAY TO DAY
Optimizes the IKEA shopping experience to secure satisfied customers and increase sales/gross profit. Leads, motivates and inspires the selling team to use their knowledge of the IKEA product range, IKEA services and the local market to deliver a consistent, seamless and positive customer shopping experience.
• Delivers and leads the commercial action plan for the store; taking input from store and matrix partners to ensure achievement of agreed-upon goals/key performance indicators, priorities, sales performance and sustained long-term profitability.
• Analyzes and shares local market insights, strengths and potentials to ensure the store is locally relevant.
• Makes strategic decisions around presenting our product range.
• Motivates and develops team members to ensure continuous improvement in the following: IKEA mechanical sales, merchandising basics, easy buying process, on shelf availability, range management, and efficient resource planning.
• Leads, attends and contributes to cross-functional store meetings and forums as applicable.
• Contributes to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers.
TOGETHER AS A TEAM
We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!
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