IT Coordinator

Job Posting: IT Coordinator ilani Date Posted: 02/16/2023

Reports to: VP of Information Technology Ridgefield, WA Open Until:02/21/2023

Pledge for Success:

We are dedicated in hiring outstanding individuals who share in our commitment and passion in serving our guests. Ambition, dedication, attention to detail, and a warm smile are all winning characteristics that lead to the spirit of who we are.

Position Summary:

Provides administrative support to the Information Technology team.

Primary Duties and Responsibilities:

• Promotes superior guest service.
• Provide administrative support to Information Technology team including data entry, copying, processing mail, and taking meeting minutes as needed.
• Process purchase orders for Information Technology and Audio Video departments.
• Answer overflow phone calls for IT help desk, track weekly metrics, provide managers reports on overdue tickets, and escalate tickets as needed.
• Respond to internal and external team member questions; learn and understand the answers to frequently asked questions and know when and who to refer to or escalate when needed.
• Track inventory; follow up on return authorizations and ensure team members are following the correct processes to ensure inventory accuracy.
• Participate in the monthly financial review and assist IT Leadership in preparing the monthly variance report.
• Special projects.
• Maintains confidentiality of sensitive information.
• Performs other duties as assigned.

Minimum Qualifications:

• High School Diploma / GED; Recognized Equivalent of a High School Diploma (RED) or Foreign High School Diploma (FHD).
• Two years’ experience in an administrative or IT support role.
• Strong Microsoft Office proficiency, particularly Outlook, Word, and Excel.
• High degree of accuracy in data entry and overall attention to detail; experience must demonstrate meticulous attention to detail and passion for accuracy.
• Experience working in a highly confidential environment with access to sensitive information and obligation to maintain the highest level of privacy and confidentiality.
• Must be able to work effectively with others and communicate with team members at all levels, including managers, directors, and executives.
• Must be comfortable holding team members, including management, accountable to the prescribed processes and procedures.
• Able to prioritize effectively along with the flexibility to quickly shift priorities to meet business needs.
• Extremely organized; able to work on multiple projects or tasks, often with large volumes of documents and records.
• Must possess excellent interpersonal skills with the ability to foster a supportive and enabling team environment, quickly building rapport and trust with visitors and team members.
• Must be able to sit and stand for long periods of time.
• Must be able to work in a smoking environment when on the casino floor.
• Must be willing to adhere to company health and safety measures (wear a face mask, other appropriate PPE, social distance).