Branch Operations Coordinator

Under general supervision, the Branch Operations Coordinator will perform a variety of logistics, administrative and sales functions to effectively, efficiently and timely coordinate service to both internal and external customers.

Essential Functions:

• Answer incoming calls and perform daily routine office duties
• Provide excellent customer service and build strong relationships with existing and new customers
• Act as a liaison between rental customers and sales staff
• Process rental reservations, including lease data entry
• Perform in-bound and out-bound trailer inspections
• Maintain a complete and accurate daily gate log
• Partner with HQ parts department to grow the branch’s parts sales
• Coordinate and invoice rental equipment deliveries/pickup and movements between branches
• Interface with corporate accounting and administration, as well as other branch locations as needed
• Provide clear communications with customers regarding rental unit damages and insurance issues
• Maintain customer and trailer files
• Create and invoice work tickets for internal and customer repairs
• Adhere to company safety policies and programs
• Conduct periodic yard inventories, keep the yard operational and functional by removing debris and snow as needed
• Initiate outbound calls, engage with prospects, and generate leads via cold calling for our lines of business
• Additional responsibilities as assigned

Skills / Qualifications:

• Adaptability - Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful
• Building Trusting Relationships - Using appropriate interpersonal styles to establish effective relationships with customers and internal partners; interacting with others in a way that promotes openness and trust and gives them confidence in one’s intentions
• Collaborating - Working cooperatively with others to help a team or work group achieve its goals
• Communication - Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that help them understand and retain the message; listening actively to others
• Continuous Learning - Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application
• Initiating Action - Taking prompt action to accomplish work goals; taking action to achieve results beyond what is required; being proactive
• Work Standards - Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed

Preferred education and experience:

• High School diploma or equivalent
• At least two years’ experience in a business environment
• Mechanical aptitude
• Microsoft 365

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job.

• Working indoors and outdoors
• Uses a computer, telephone and other office equipment to perform duties
• May encounter frequent interruptions throughout the day
• Exposure to all weather elements
• Working around moving objects or vehicles
• Working around moving machinery/heavy equipment
• Working in close proximity to others
• Regularly wear protective gear

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Ability to sit, stand, walk, and climb on or under trailers
• Lift and carry up to 60 lbs on occasion