Customer advocate

Overview

Founded in 1967, ImageFIRST is the largest and only national linen rental and laundry service specializing in the healthcare market.

Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management.

As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry 97% ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service!

Check out our company page :

Responsibilities & Qualifications

Great Opportunity!

• 4 Day work week
• Paid weekly
• Major health benefits within 60 days
• 401k in 30 days

Job Responsibilities :

Deliver products to and from our clients as required. Create a positive moment with every interaction by maintaining positive communication with all employees at your location and all client contacts.

Operate company equipment safely and responsibly, comply with applicable rules and regulations relating to safety and operation of commercial motor vehicles.

Work with your local team to facilitate all clients needs.

• Load truck : Ensure complete load is loaded in accordance with delivery manifest.
• Unload Truck : Ensure all product is removed from truck and truck is cleaned and sanitized.
• Truck Maintenance : timely communication of repairs, PM, accidents
• Paperwork : Ensure delivery manifest is signed and recorded in accordance with our client’s expectations.
• Team Meetings : Attend team meetings as required
• Support : Promote our values and the ImageFIRST way to build the company by positively impacting the lives of our associates, our community, our customers and their patients.
• Sales : Look for opportunities to add product at clients and relay any sales information back to your local team.
• Customer Relationships : Identify and resolve customer concerns, ensure customer satisfaction with deliveries, develop positive relationships with principal customer contacts, maintain enthusiastic and professional attitude and maximize customer contract term.

Job Requirements

• Minimum of three years of experience within sales or a route sales role
• Must possess a professional appearance
• Must be able to consistently lift 35 pounds
• Must be able to drive a commercial motor vehicle for up to 10 hours on a daily basis Around and between the Des Moines, IA & Omaha, NE markets.
• Must possess a minimum of High School Diploma or equivalent
• Must possess a valid Driver’s License and have an excellent driving record
• Should possess a sense of direction / knowledge of area
• Must possess exceptional customer service skills

Essential Job Responsibilities include but are not limited to the following :

• Knowledge : Practical insight specific to the textile services industry and operations.
• Decision Making : Identify problem / root causes and develops alternative courses of action and makes decisions that are based on logic assumptions which reflect factual information.
• Communication : Excellent oral, written, phone and face to face communication skills with associates, customers and managers.

Company Values & Benefits

Required Competencies :

• Be Respectful : Value all we come in contact with
• Be Remarkable : Create a positive moment with every interaction
• Be Safe : Keep ourselves and those around us safe
• Be Honest : Be guided by truthfulness in all we do

Benefits :

• Competitive pay
• Medical, Dental, Vision
• Pet, Legal, and Hospital Indemnity Insurance
• 401k (match)
• Paid Time Off Package
• Great company culture
• Collaborative team environment

EOE / Drug-Free Workplace

Last updated : 2024-05-16