Service Director

Overview

Founded in 1967, ImageFIRST® is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry – 97% – ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service!

Check out our company page: https://www.imagefirst.com/company/

Responsibilities & Qualifications

Due to continuing growth, we are seeking a SERVICE DIRECTOR to join our Specialty healthcare services team in Dallas, TX!

The Service Director will manage 4 District Manager direct reports, and a total team of 20 Service Associates. Responsibilities include staffing and hiring, training and development, customer service management including problem resolution, and profitable growth within existing accounts.

MINIMUM QUALIFICATIONS:

• Minimum of 3 years of Operations Management, Service Management operational experience (Route sales) and/or Sales Management experience
• Bachelor’s degree or equivalent managerial experience
• Ability and willingness to hold people accountable and to follow policies and procedures
• Strong organizational and oral communications skills
• Proficient with MS Office, general PC applications; Excel a plus
• 50% travel across CO required
  
  
  

PREFERRED QUALIFICATIONS:

• Ability to manage and maintain a recurring revenue stream; budgeting experience preferred
• Excellent leadership and development, interpersonal, motivational, and customer service skills
• Effective written and verbal communication skills
• growth mindset with ability to think strategically and to scale up operations and talent
  
  
  

Company Values & Benefits

Required Competencies:

• Be Respectful: Value all we come in contact with
• Be Remarkable: Create a positive moment with every interaction
• Be Safe: Keep ourselves and those around us safe
• Be Honest: Be guided by truthfulness in all we do
  
  
  

Benefits:

• Competitive pay
• Medical, Dental, Vision
• Pet, Legal, and Hospital Indemnity Insurance
• 401k (match)
• Paid Time Off Package
• Great company culture
• Collaborative team environment
  
  
  

EOE / Drug-Free Workplace

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law. We are fueled by the talent, passion, and diversity of our associates.

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