Summary:

The Quoting and Pricing Manager oversees daily activity of the Quoting and Pricing department. Assist the sales department with quoting process to ensure correct pricing & timeliness of quotes. Work closely with various departments to investigate underperforming jobs & report findings to appropriate Management Team. Serve as a support person to the Customer Service Department with incoming sales/technical calls.

Supervisory Responsibilities:

• Hires and trains quoting and pricing staff
• Organizes and oversees the schedules and performance of quoting/pricing analysts
• Conducts performance evaluations that are timely and constructive

• Handles discipline and termination of employees in accordance of company policy
• Mentor team members to recognize and remove bottlenecks by re-allocating resources as necessary to meet corporate objectives
• Ensure quoting and pricing team are following all company policies, procedures, and IFT standards
• Promotes and support corporate training and development objectives
• Creates a positive work environment and leads the team with a can-do attitude
• Actively looks for opportunities to develop employees and promote from within

Duties/Responsibilities

• Provides leadership to the quoting/pricing team
• Motivates and encourages quoting/pricing team to ensure goals are met
• Designs and implements new processes or systems for the department
• Manages the credit and invoicing process
• Maintains/updates quoting/pricing metrics
• Update cost data
• Review incoming order/jobs to establish or ensure appropriate pricing (pre-pricing/Post-pricing)
• Analyze & document all underperforming jobs to establish the root cause of the underperformance
• Communicate underperforming job findings to applicable personnel in a timely fashion
• Assist the Sales Team in monitoring quoting turnaround times
• Periodically review quoting goals & objective standards with process engineers to ensure quoting timelines are being met
• Support the Customer Service Department with all incoming & outgoing sales/technical calls
• Complete incoming RFQ’s
• Assist in the RMA/NMR process
• Assist the invoicing process, MES
• All other duties as assigned

Required Skills/Abilities

• Technical ability

• Excellent interpersonal and customer service skills

• Excellent organizational skills and attention to detail

• Ability to have constructive or difficult conversations with employees

• Excellent time management skills with a proven ability to meet deadlines

• Strong analytical and problem-solving skills

• Ability to communicate effectively with all levels of the organization

• Strong supervisory and leadership skills

• Proficient with Microsoft Office Suite or related software

Education and Experience:

Job Level

This position operates at a managerial level. Although some requirements of the job can be considered routine, many aspects require good judgment and decision-making skills.

Job Complexity

Assignments are moderately complex in nature, primarily due to our changing customer demands, and “job shop” processes.

Supervision

Reports to the Director of Operational Support. Normally receives no instructions on routine work, and general instructions on new assignments.

Continuing Education

The individual is required to complete at least 24 hours of job related training per year. This may be accomplished through University-level courses, seminars, continuing education courses, or as approved by the Executive Management Committee.

Travel

This position rarely requires travel. However, local and overnight travel may be required occasionally.