Customer Support Associate, Summer 2024

The Customer Support Associate Liaison , Summer 2024 will be a liaison with international customers, focusing on our marketing and outreach programs in this region to promote the Academy and it’s suitability for the international athlete. The Academy is making efforts to grow the marketing presence and increase student referrals by means of enhancing the on-campus experience of current students.      Position Responsibilities  Work closely with the Director of Global Sales (Bradenton, Florida) and the GRP Manager to identify any possible needs for our international customers on campus Act as a liaison and point of contact between staff and campers specifically when they have concerns about the overall training experience before, during and after time on campus Maintain close relationship with Camp Directors to generate beneficial outcomes for both the camper and IMG Academy Provide coverage, manage and assist with the clearance of registration forms for camp and boarding school Assist with overflow of needs from other departments especially during peak seasons on campus Identifying new opportunities for business development designed to increase Academy Program enrollment Hosting prospective families while on campus to learn about our Academy programs Properly and effectively use the necessary CRM software to track pipeline, arrival reports, new enrollment, scheduled follow-ups and record of pertinent notes for each customer  Receive new enrollment information from the Director of Global Sales to prepare for the arrival of our international students.   Working with existing international Boarding School and Camp customer base focusing on their quality of life and interceding on their behalf as needed in their daily encounters while attending the Academy to ensure they have positive experience and are able to promote the experience back home when they return.    Support international customers and their family through check-in process, campus tours, cultural adjustments, language barriers and assist in daily needs when necessary.  Serve as liaison between international customers and their parents with coaches and experts, and educate customers about terminology, features and benefits of camp programs.   Responsible for collecting customers’ feedback and share with Director of Global Sales on weekly basis as part of shaping overall program for marketability in the international market.  Work with international customer to determine needs and expectations while making expert recommendations to maximize the customer’s experience, which will be then used as reference for future programs.  Identifying new opportunities for business development designed to increase Academy Program enrollment Establish and maintain relationships with the athletic communities ininternational markets Provide support and cover for other advisors including tours with prospective families, teams, groups and at times language translations.  Serve as point of contact for international customers and their families Manage the clearance of registrations forms for camp and boarding school. Adhere to all company policies, procedures and business ethic codes  Other duties as assigned.      Knowledge, Skills and Ability   Marketing, Sports Marketing, Sports Management or related business majors preferred  0-1 years of sales experience preferred  Provides a world-class customer experience to IMG Academy camper’s and their family General knowledge of sports and athletics  Experience with MS Office and Excel  Desire to work collaboratively with colleagues  Excellent written and verbal communication skills  Attention to detail  Efficient time management  Bilingual (Spanish, Portuguese)    Physical Demands and Work Environment  Ability to work flexible hours to include nights, weekends and holidays is required  Ability to lift, move, push and pull equipment or boxes in excess of 40lbs.  Should be able to handle outdoor temperatures for a reasonable period of time.  Must be able to move around campus which includes gym, turf, fields, etc.