Donor Center Technician

Essential Job Responsibilities and Duties

• Perform pre-donation medical screening and/or assessment, which may include health screening procedures such as blood pressure, temperature check, pulse, capillary tube sample collection via finger stick, hematocrit, and total protein determination via digital refractometer, etc.
• Setup donors for the plasmapheresis procedure by ensuring that the disposable soft goods are installed in the automated plasmapheresis device
• Disconnect the donor when the apheresis process is complete by ensuring collection targets have been met and recorded appropriately, removing the needle from the donor’s arm, and providing donors with post-donation care education
• Perform daily, weekly, monthly, quarterly, and periodic quality calibrations activities and record results
• Complete cleaning activities based on the required equipment activity schedule
• Conduct pre-registration and registration verification for new donors
• Monitor equipment in all areas in which trained for alerts or alarms and take appropriate action following standard operating procedures
• Participate in donor flow management by assigning and escorting donors to the donation area
• Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future
• Maintain an open line of communication with Management
• Maintain a positive and professional demeanor during all interactions with donors, fellow employees, and vendors
• Ability to accept performance feedback in a professional manner
• Regular attendance and arriving on time to all scheduled shifts and mandatory meetings
• Other duties as assigned

Core Values (Standards of Behavior)
To perform the job successfully, an individual should demonstrate the following:

Passion

• Approach the workday with vigor and enthusiasm
• Showcase positivity in actions, thoughts, and communication with colleagues, employees, and donors
• Driven by the purpose of enhancing the lives of our patients through expert plasma collection

Leadership

• Operate with integrity by doing the right thing every time
• Utilize effective communication to set expectations
• Seek to understand barriers through the identification of root causes and take corrective action
• Showcase open mindedness in search of the best ideas and talents

Accountability

• Hold themselves responsible in regard to their performance and behavior
• Showcase transparency and honesty in all interactions
• Possess follow-up and follow-through

Service Excellence

• Going above and beyond to ensure that our people receive timely and accurate service
• Ensuring that all employees are equipped with the proper knowledge and training needed to meet the expectations of their jobs
• Seek what is best for the company versus what is best for self

Mutual Respect

• Treating people with courtesy, politeness, and kindness
• Showcasing receptiveness to diverse thoughts and opinions of others by fostering an environment of inclusion
• Steering clear of behavior that insults, belittles, or undermines the beliefs of others

Ambition

• Defy the odds by creating a culture of openness, engagement, and opportunity
• Remain steadfast to the purpose
• Continuously set the bar high for ourselves and those that we service

Competencies
The competencies below identify the knowledge, skills, and abilities or other behaviors critical to success in this role:

Attention to Detail

• Diligently attends to details and pursues quality in accomplishing tasks

Communication

• Listen to others and speaks in an effective manner

Flexibility

• Ability to readily modify, respond to, and integrate change with minimal personal resistance

People Focus

• Make people and their needs a primary focus of action; take full responsibility for fostering productive people relationships; focused on creating goodwill

Reliability

• Demonstrate a high level of dependability in all aspects of the job. Follow through on commitments; is always there in the clutch

Qualifications

• High school diploma or equivalent required
• Minimum one (1) year work experience preferred
• License or certification where required by state

Requirements

• Good oral and written communication skills
• Provide a pleasant customer service experience
• Ability to read and interpret directions and instructions
• Accurate data entry
• Perform basic math calculations
• Reasoning ability to identify, interpret and apply appropriate information

Physical Requirements

• Use hands to handle or feel objects, tools, or controls; reach with hands and arms; and talk or hear
• Frequent leaning, bending, stooping, crouching, and reaching above the shoulders and below the knee
• Manual dexterity to perform all phases of donor plasmapheresis
• Ability to stand for extended periods of time for up to four (4) hours at a time
• Ability to lift, tug, pull up to fifty (50) pounds

Work Environment

• Typical work environment with moderate noise level
• May be exposed to freezing temperatures for short periods of time
• Occupational exposure to bloodborne pathogens

Disclaimer

This job description is construed to indicate the general nature and level of work performed. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required.

Experience

• Preferred Experience: Plasma Centers, Blood-Donation Centers, Hospitals, Healthcare, General Patient Care Background

Education

• High School or better in General or related field

Licenses & Certifications

• CPR Basic