What are the responsibilities and job description for the Program Assistant position at Inclusa?
Join the Inclusa Team as a Program Assistant in Superior!
As a Program Assistant, you will provide administrative support to the Member Experience Department. Some primary tasks include but not limited to:
- Provide excellent customer service to member, providers, Inclusa colleagues, etc. and support administrative requests.
- Complete special projects/assignments.
- Maintain spreadsheets for various purposes as needed.
- Process and direct incoming mail, faxes and emails as appropriate.
- Provide support to program colleagues including filing, word processing, preparing mailings, faxing information, photocopying and other related duties.
- Engage in professional and courteous interactions with all internal and external customers.
- Answer incoming calls and field questions in areas of expertise. Forward calls to appropriate person or take message when appropriate.
- Contact Providers and track information as needed
*This position is a blend of on-site and remote work*
Inclusa through its founding organizations, pioneered Family Care in Wisconsin and has been serving the people of Wisconsin since 2000. We are presently in 68 counties servicing nearly 15,000 members, the frail elderly and adults with disabilities, in a strengths-based manner that supports goals and what is important for each individual. With 30 offices throughout the state and a growing workforce, we believe that all people regardless of age, disability, or healthcare status should be able to pursue the life they choose within their community. Here at Inclusa every position is essential in supporting the organization’s Mission, Vision, and Values.
What’s in it for you by joining the Inclusa team?
- Our core business hours are Monday - Friday 8:00 am - 4:30 pm and we encourage local remote work options, that means working where it's most convenient for you to get the work done! This position does require some in office working days.
- We provide you with various paid time off through accrued PTO time & 10 recognized holidays – Good Friday, Black Friday, Christmas Eve, and New Year's Eve just to name a few of our unique paid dates off and additional floating holidays.
- We let you customize your insurance needs - medical, vision, and dental options to fit your family.
- We provide you with life insurance covered 100% by us.
- We provide you with short term and long-term disability insurance covered 100% by us.
- We provide you a 401K plan and a dollar to dollar matched up to 4%.
- We have a casual dress code policy – dress appropriately per your schedule.
- Our members – the biggest benefit of all is that you are making a difference by supporting members in your local community.
Questions about this rewarding role? Contact our Talent Acquisition Specialist, Suzanne Pierce at suzanne.pierce@inclusa.org.
Experience
Required- One to three years related professional experience
- High School Diploma
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)