UX/UI Researcher

Job Title: UX/UI Researcher

Location: Reston VA or Frisco TX or Cary NC (Onsite 2 days a week)

Job Description

• Master’s or doctoral degree in a field using mixed methods research (both qualitative and quantitative)
• An excellent research portfolio with examples of mixed methods research methodologies and projects
• 3 years of experience utilizing primary data collection methodologies (e.g., surveys/questionnaires, interviews, focus groups) to address research objectives
• Supporting UX/CX Research project(s) for company websites as a research lead
• Ethnography, data visualization, and/or service design research
• Mixed-method research focusing on consumer behaviors
• Work with stakeholders to set a research roadmap/timeline
• Evangelize UX research benefits and follow best practices to stakeholders
• Ability to drive projects from start to finish with minimal supervision including: design, conduct, analyze, and report and present data gathered from qualitative and quantitative research techniques including key-stroke level modeling (KLM), usability testing, contextual inquiry/field studies, surveys, interviews, heuristic evaluations, focus groups, card sorts, ethnography and persona development, and rapid iterative testing within an Agile environment
• Work with product teams to identify and prioritize user research requirements, including timelines, scope, and methodologies
• Collaborate with product teams to identify remediation solutions for issues identified from research
• Collaborate with product teams to develop research goals, identify tasks and scenarios, and establish a test environment
• Create and deliver study result reports to all levels of stakeholders within the organization
• Establish research and usability metrics strategies for project teams
• Experience with common research and design tools like Figma, MUIQ, User Zoom, User Testing, Optimal Workshop, Dedoose, NVivo, Qualtrics, Asana

 Preferred Qualifications

• Excellent written and verbal communication skills including research report writing as well as presentations intended for diverse audiences
• Solid interpersonal savvy and the ability to build relationships both internally and outside the enterprise
• Proven record of publication in peer-reviewed literature and presentation for national conferences/audiences

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