What are the responsibilities and job description for the Member Service Representative position at Incubation Systems Private Limited?
Location: Member Service Representative
Location: Irving, TX, 75038
Duration: 12 weeks (possible extension)
Shift: 40h/ week, 8am- 5pm (onsite)
Job Description:
- This position is to provide service and support to our managed care customers through verbal or written communication.
- This position acts as the primary liaison both telephonic and in-person between all members and the plan.
Responsibilities:
- Facilitates member & provider understand of the plan coverage and benefits by thoroughly researching inquiries in an efficient and professional manner.
- Records all contact with customers, both verbal & written in the current MIS system.
- Required to assist in training/re-training new and current employees .
- Maintains accurate documentation of all telephone contact, walk-in customers, any mail inquiries by documenting to ensure a clear audit trail for reporting purposes.
- Responsible for handling all incoming calls and the making of outgoing calls as needed in order to resolve any issues or questions.
- Triage phone request to other areas such as Utilization Management and Provider Relations.
- Handles incoming written correspondence in a timely and professional manner.
Requirements:
- 2-3 years’ experience
- Covid Card
- Must have excellent understanding of benefits, products, & other health care and/or insurance issues
- Excellent communication and knowledge of MIS system
Job Type: Contract
Salary: $20.00 per hour
Experience level:
- 1 year
Schedule:
- 8 hour shift
- Day shift
Ability to commute/relocate:
- Irving, TX 75038: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service (Preferred)
- Cash handling (Preferred)
Work Location: One location
Teller / Member Service Representative
Financial Staffing Resources, Ltd. -
Dallas, TX
Member Service Representative - Frisco
YMCA OF METROPOLITAN DALLAS -
Frisco, TX
Member Service Representative-Rockwall
YMCA OF METROPOLITAN DALLAS -
Rockwall, TX
