Store Manager

Do you think of your pet as a member of the family? If so, then we have a lot in common! Like you, we are extremely devoted to our pets and only want the best for them.  We are a community of true pet lovers with shared interests and values. We are professionally committed to being your resource for all aspects of pet ownership including health and nutrition, training, grooming and the latest in general pet care.  As a Store Manager, you make a difference in the lives of pets by inspiring, leading, and motivating others to perform at their best every day. It is your responsibility to create an environment of kindness and empathy towards pets, help spread our message, attain positive business results, and employ effective processes.

Essential Job Functions: 

The incumbent must be able to consistently perform the following duties and responsibilities with or without reasonable accommodation.

• Inspire, lead, and motivate others to perform their best every day
• Create an environment of kindness and empathy towards pets and pet parents
• Consistently communicate our commitment to holistic pet wellness
• Provide guests with an exceptional experience
• Overall management of store operations
• Share product knowledge and suggestions to fit customer needs and promote pet health
• Perform front-end duties such as handling the cash register, bagging, replenishing merchandise, and preparing displays
• Coach and lead Team Members to provide an exceptional guest experience and achieve sales goals
• Oversee all aspects of inventory such as merchandise replenishment, inventory, adjustments, weekly cycle counts, store transfers, RTVs, and shipment processing
• Organize special store events and promotions in store
• Positively interact with pet parents in person, via email, text, and phone
• All other assigned duties from the Store Manager and/or any member of the Retail Leadership Team

Qualifications:

• Must be 18 years or older
• Passion for extraordinary customer service and the well-being of pets
• At least 2 years of previous retail sales experience
• At least 1 year of retail managerial experience
• Willingness to be educated about the products and services offered
• Ability to work a flexible schedule to meet the needs of the business, which will require evening and weekend shifts
• Time management and organizational skills
• Proven written and verbal communication skills

Physical Requirements:

• Position requires person to be both indoors and outdoors (to assist with customer carry out)
• Majority of day is spent standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing
• Must be able to lift up to 50 pounds on a regular basis
• Must be comfortable working with a wide variety of animals including small and large dogs 
• Must be able to work around pet hair and dander 

IPP is proud to be an Equal Opportunity Employer.  IPP recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status, or citizenship status.