Customer Service Trainer

About us

Indiana Dinosaur Museum is a brand new destination in South Bend, IN. We believe in working hard and having fun doing it. Serving our customers and fellow co-workers is a priority.

Job Summary:

We are seeking a charasmatic, dedicated and team-oriented Customer Service Trainer to join us at the Indiana Dinosaur Museum (IDM). As a Trainer, you will be responsible for training new staff and volunteers to provide exceptional service and support to our guests. This is a great opportunity for individuals who are passionate about delivering excellent customer service and have strong communication skills.

Responsibilities:

- Serve as the primary point of contact for staff and guests

- Follow the IDM protocol and policies to ensure training and all customer interaction is positive

- Provide accurate information about products, services, and company policies

- Follow up with customers to ensure their needs have been met

- Assist in training new staff and volunteers as needed

-Other duties as needed

This is a position that will require dedication and diligence to be ready for our grand opening. Initially the position will be a key part in assisting with readying IDM and assignments may not alway be related to your overall position. A positive attitude is essential to our culture of family and teamwork.

Qualifications:

- High school diploma or equivalent required; college degree preferred

- Previous experience in customer service or a related field is mandatory

- Excellent communication skills, both verbal and written

- Strong problem-solving abilities and attention to detail

- Ability to handle difficult staff and customers with patience and professionalism

- Ability to work well in a team environment

We offer competitive compensation, which will be based on your previous experience, and benefits packages for our employees. Join our team of dedicated professionals who are committed to providing exceptional customer service. Apply today!

Job Type: Full-time

Pay: $15.00 - $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Evenings as needed
• Monday to Friday
• Weekends as needed

Work Location: In person