Store Manager

The Salvation Army Mission:

The Salvation Army, an international movement, is an evangelical part of the universal Christian
church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is
to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Job Objective:

Manages the store staff; production and sales; store maintenance; customer development; banking
and record keeping procedures. Responsible for all day to day operations of assigned thrift store.

Essential Functions:

This job description should not be interpreted as all inclusive. It is intended to identify the essential
functions and requirements of the position. Other job related responsibilities and tasks may be
assigned. Reasonable accommodation may be made to enable individuals with disabilities to
perform the essential job functions.

List functions here:

- Manage staff hiring, training and supervision.
o In collaboration with the Regional Manager recruit, interview and recommend for hire staffing
for assigned store. Ensure adequate staffing levels for optimum customer service.
o Oversees scheduling of staff, monitors accuracy and submits payroll for processing.
o In conjunction with the Regional Manager prepares and administers corrective action and
disciplinary notices in accordance with TSA Policy.
o Ensure that all TSA policies and practices concerning employee relations are complied with.
o Promptly forwards all employment related paperwork to the HR Department at the ARC.
o Provided training, supervision and support to beneficiaries that are assigned to the store as
part of their work therapy, and communicate with program staff about the beneficiaries’
performance.
- In conjunction with the Regional Manager develops, communicates and implements strategies to
set and meet production and sales goals.
o Supervises the product acquisition (donation) processes, production (sorting, hanging, pricing
and presentation) processes and sales processes.
o Oversees and is proficient in all parts of the acquisition, production and sales processes.

o Oversees the product rotation process and is diligent in turning product over.
o Communicates with central warehouse to place orders for next day’s processing needs.
- Manages store maintenance and appearance of the store with regard to safety, security,
cleanliness, appearance and utility.
o Ensures that the store is in compliance with all OSHA and Salvation Army safety and security
policies and procedures.
o Checks to make sure displays and floor layout plans are being followed and updated.
o Identify and implement ways to improve appearance and appeal of store to customers.
o Promptly reports all maintenance or repair needs and issues to the appropriate personnel at
the ARC.
- In conjunction with the Regional Manager develops customer development and retention plans.
o Creates an enjoyable shopping experience.
o Interacts positively with customers, setting the example for all staff.
- Manages recordkeeping and reporting procedures for the store.
o Maintains TSA approved cash handling procedures for opening and closing of registers.
o Manages the bank runs and daily deposits procedures for the store.
o Reports Store production and sales daily.
o Uses inventory tracking for designated product lines.
- Communicates with the Regional Manager /Administrator regarding all facets of the stores
operations keeping them updated and sharing all incidents, concerns and ideas; and with ARC
Department Heads as outlined in training.
- In conjunction with the Regional Manager works to keep income and expenses within budget
parameters.
o Manages cash handling procedures in accordance with TSA Policy.
- Must be available for a flexible schedule to work early shifts, late shifts, and most weekends, and
holiday’s in order to observe and provide training to all store employees, as well as being
prepared to transfer to other stores if the need arises.
- Proactively works to improve the image of The Salvation Army among staff and customers.
o Creates a positive understanding of policies and procedures.
o Redirects complaints and criticism, by providing education and understanding of the program
and pricing.
- Protects the resources under their supervision.
o Implement Product Control Procedures preventing shrinkage through theft or spoilage.
o Control property, utility and product supply waste.
- All other duties as assigned.
- Support the mission statement of The Salvation Army.