Customer Care Associate

About Indigo Urgent Care

Indigo Urgent Care, a MultiCare Company, is the leading urgent care provider in the pacific northwest. With over 250,000 5-star reviews, Indigo is transforming health care through a truly people-centered approach to medicine. Our team is passionate about modernizing the health care experience by making it simpler, friendlier, and more accessible for all. With over 40 clinics across Washington and Idaho, and convenient virtual care services, Indigo delivers world-class health care when and where people need it most.

FTE: .9 Shift: Day, Schedule: 12 hour shifts, rotating weekends

Position Summary

Indigo Health, a MultiCare Company, is the leading urgent care and primary care provider in the Pacific Northwest. Our modern, team-based health care platform cultivates professional growth, work-life balance, and meaningful health outcomes. We’re building a team of innovators to radically transform the healthcare industry. Work environment is a fast-paced, innovative, upscale clinic environment, primarily 12-hour shifts. We are open 8a-8p every day.

Our Customer Care Associates use their ability to anticipate needs to add elements of surprise and delight to an urgent care visit. As a Customer Care Associate, you ensure a consistent, reliable, and refreshingly friendly atmosphere for Indigo customers. Optimizing clinic flow is your top priority through the following responsibilities:

Responsibilities

• Guides the customer through the online and in-clinic registration process using your exceptional customer service skills and use of our software platforms.
• Quotes and collects customer payment at time of service and explain insurance coverage based the use of our predictive software platform and electronic medical record system.
• Keep exam rooms stocked with appropriate levels of medical supplies, maintain instruments, prepare sterilization as required
• Participate in daily calls to patients for customer service purposes
• Take telephone messages and provide feedback and answers, within scope, to patient/physician/pharmacy calls

Requirements

• High School Graduate or equivalent
• Two (2) years of experience in an upscale retail, hospitality, and/or tech environment (Starbucks, Airlines, Hotel/Resort, Apple Store, Restaurant, theater, etc.)
• Must obtain BLS certification within 45 days of placement in position

A Better Way to Work in Health Care

• Flexible schedule: Make a positive difference in your community and have time and energy to pursue your passions outside of work.
• Team-based care model: Be part of a team that is dedicated to excellence - not only for our customers, but for each other. No patient panels.
• Modern clinic environment: Technology-enabled clinics designed for today’s clinician and clinical staff.
• Unique earning potential: Competitive compensation enhanced by volume incentives, customer experience bonuses, sign-on bonuses, tuition assistance, and more.

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $21.25 - $30.59 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align.

Associated benefit information can be viewed here.