Program Manager

Role: Technical Program Manager

Experience: 10 - 15 years

Location: Westbury, NY

A Technical Program Manager (TPM) is a role responsible for managing and driving the successful execution of complex technical projects or programs within an organization. TPMs typically work in technology-focused companies, such as software development firms, hardware manufacturers, or IT departments of large corporations. Their primary objective is to ensure that projects are delivered on time, within budget, and meet the desired quality standards.

Skills Required:

• Undergraduate degree in business administration or related field
• Stakeholder management skills in large complex project/program with Internal and external teams.
• 8 years of program/project management and 4 in Healthcare Payer with Business and IT Solutions one or more domains  (Branding, Enrollment & Eligibility, Claims Pricing, Administration, Payments, Self-service Portals, Medical management, Finance, Contracting) 

• Responsible for planning, directing, and coordinating the appropriate lifecycle phases for complex product / program implementation and support large program / or multiple projects concurrently in the healthcare payer space

• Documents project objectives, scope and ensures they meet expected business results/outcome.

• Drives the development and execution of project/program plan by working with project team to define, sequence, and estimate duration of activities and determine schedules to meet project objectives

• Creates project schedules including resource tracking, assignments, tasks, dependencies, deliverables and milestones, due dates, predecessors, budget and financial tracking, issues management.

• Defines and implements program/project management standards and processes

• Accountable for ensuring that deliverables from business and technology partners are produced and approved according to multiple project schedules. This includes requirement, functional and technical design documents, test plans, etc.

• Proactively identifies and manages project risks and dependencies and raises awareness around projects across the portfolio.

• Assembles steering committee(s) and communicates regularly and effectively with management on project progress.

• Responsible for ensuring timely, accurate, and clear communication is provided to all project stakeholders including senior management

• Serves as single point of contact for all program management related questions and refers technical/business questions to appropriate subject matter experts.

• Work closely with executive sponsor, clients, cross-functional teams, and assigned project stakeholders to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new initiatives

• Identify key requirements needed from cross-functional teams and external vendors

• Proactively manage risks, issues and decisions and works with them to prioritize

• Provides project status, risks, issues, and makes recommendations on decisions to PMO and Senior Management.

• Develop and manage budget for projects and be accountable for delivering against established business goals/objectives

• Work with other program managers to identify risks and opportunities across multiple projects within the department

• Analyze, evaluate, and overcome program risks, and produce program reports for management and stakeholders

• Establish and nurture strong client and business partner relationships

• Develop and maintain trusted, long-term client relationships

• Mentors project managers and project coordinators on the delivery functions

• Contribute to key internal initiatives to drive efficiencies and best practices for delivery