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IT Call Center

infinite Computing solutions
Phoenix, AZ Contractor | Full Time
POSTED ON 5/1/2024

Position Summary:
The candidate will be responsible for answering phone calls and emails to support all inquiries regarding technology issues.
Issues include connection and access issues to all Department supported application systems and services including, but not limited to, Common Logon, Department Connect, and the Service Desk.

Experience Required:
1 or more years of IT Call Center Experience.

Experience Preferred:
Experience with Genesys Cloud Call Center.

Skills Required:
Knowledge in:
Service request management Service request tracking software.
Thorough understanding of IT Tier I support and escalation procedures.
Thorough understanding of issue triage and documentation.
Customer service principles and practices.
General knowledge of vendor technologies, in-house developed applications.
An Associate's degree or one year of experience in IT support (or equivalent working experience) is required.

Job Types: Full-time, Contract

Pay: $21.50 - $22.21 per hour

Benefits:

  • Paid time off

Experience level:

  • 1 year

Schedule:

  • 8 hour shift

Education:

  • High school or equivalent (Preferred)

Experience:

  • IT Call Center/ IT Support: 1 year (Required)
  • Inbound/Outbound Phone Calls: 1 year (Required)

Ability to Relocate:

  • Phoenix, AZ 85007: Relocate before starting work (Required)

Work Location: In person

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