What are the responsibilities and job description for the Call Center Agent position at Infinite Computing Systems?
Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business-related tax compliance, delinquency and general information requests and inquiries.
To succeed in this position candidates should have a bias for doing the right thing and serving others with a positive attitude.
This position includes the following:
Answering incoming phone calls in a fast-paced environment.
Resolving Tier 1 level issues -Reviewing taxpayer accounts.
Verifying, gathering, and simultaneously updating key information.
Educating taxpayers of online resources and current tax policies.
Submitting requests for payment arrangements.
Participation in all team engagement activities.
Meeting performance expectations
Skills Required:
Strong ability to multitask.
Basic use of Microsoft Word, Excel and Google Workspace.
Basic math skills are required - addition, subtraction, multiplication and division.
Communicate well both in writing and verbally.
Great interpersonal skills.
Retain knowledge easily.
Creative in problem solving.
Goal oriented.
Organized.
Preferred Skill:
Spanish-speaking preferred.
Experience Required:
Previous two positions should each be at least one consecutive year in a fast-paced call center.
National call centers in industries such as finance/banking, insurance, telecommunications (not technical support).
Experience Preferred:
Experience with participating in process improvement activities.
Education Required:
High school diploma or equivalent.
Education Preferred:
Associate’s degree or higher
Job Type: Contract
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- Paid time off
Shift:
- Morning shift
Weekly day range:
- Monday to Friday
Work setting:
- Office
Education:
- High school or equivalent (Required)
Experience:
- Call center: 3 years (Required)
- inbound/outbound: 3 years (Required)
Language:
- Spanish (Required)
Work Location: On the road
Salary : $18 - $20
