Resident Site Superintendent - Part-time

Description

The purpose of this job description is to communicate the responsibilities and duties associated with the position of PROPERTY SUPERINTENDENT. While the following information should be considered a comprehensive description of this position, it should also be noted that some responsibilities and duties may not be specifically addressed. Every IMI employee is expected to perform any reasonable task or request that is consistent with fulfilling company objectives. Our company emphasizes a TEAM APPROACH which focuses on a spirit of cooperation, common purpose and culture of customer service. Working together as a team encourages superior performance through open communication and decision empowerment.

JOB SUMMARY: The PROPERTY SUPERINTENDENT acts as the assistant to the Leasing Agent. The purpose of the SITE SUPERINTENDENT is to oversee the daily operations of the property and ensure that the property objectives are met. These objectives will include maximizing occupancy levels and property values as well as maintaining the physical appearance and upkeep of the complex.

DUTIES AND RESPONSIBILITIES: Conduct all business in accordance with company policies and procedures, Fair Housing laws, Americans with Disabilities Act, Fair Credit Reporting Act, Section 8 and all other laws pertaining to multifamily housing.

Financial

· Oversees all daily operations of the property and as directed otherwise, including:

· Ensures that all rents are collected when due and posted in a timely manner. Makes sure that all bank deposits are made daily. Performs evictions, utility cut-offs and landlord liens as required on delinquent rents.

· Provides constant vendor/contractor communications concerning work scheduling, billings, vendor relations and certificates of insurance, as needed.

· Oversees all daily operations of the property including:

Administrative/Office

· Reviews and responds to incoming emails and phone calls promptly.

. Ensures that lease files are submitted to the Leasing Agent promptly and upon request.

· Assists the Leasing Agent with rental applications and signs new move-in contracts and addenda

· Conducts property inspections with local housing authorities, local, regional and national government agencies, property owners, and IMI Asset Management team, as needed

· Ensures that the property meets all requirements as outlined in IMI audits and regulatory agency audits as needed

· Responsible for office opening as scheduled, maintains the physical appearance of the complex to include the office, grounds, and common areas

· Attends assigned training courses as defined by the IMI

· Maintains accurate, detailed records on all aspects of management activity on a daily, weekly and monthly basis

Resident Relations

· Maintains positive interactions with residents, potential residents, vendors and visitors and models quality at all times

· Completes periodic inspections with residents of move-in/move-outs.

· Follows IMI policies and procedures to maintain positive resident communication; e.g., resolving complaints, service requests, etc.

Maintenance

· Physically walks and inspects the entire property daily to verify the condition of the overall property, common areas, and vacant apartments. Cleans units to prepare for unit turns. Completes work orders to address needs for repair and upkeep to units. Maintains cleanliness of property hallways, restrooms, etc.

Maintenance Duties and Responsibilities:

Essential duties can include, but are not limited to:

1) Minor Electrical, plumbing, carpentry, and painting.

2) Repairing and addressing structures and/or fixtures such as showers, sinks, appliances, doors/cabinets, walls and building exteriors.

3) Prepare units for new move-ins.

4) Have a working knowledge of HVAC systems.

5) Complete grounds work.

6) Coordinate special projects as directed.

7) Answer and respond to emergency calls in a timely manner to troubleshoot best course of action.

Marketing/Leasing

· Showing of apartments, answering incoming phone calls from prospective new residents and complete appropriate paperwork as directed by the Leasing Agent.

· Attends monthly meetings, as assigned.

· Stresses importance of obtaining email addresses of prospects and residents in order to have high percentage of survey results.

Safety

· Reports all liability and property incidents to the corporate office immediately. Ensures that all workers' compensation claims are promptly reported and proper paperwork is completed and submitted to Human Resources.

General

· Performs any additional duties or tasks as assigned by the Leasing Agent, Regional Manager or Asset Manager.

· Strives for superior customer service in all areas, including customer service within the company as well as outside the company with residents and vendors.

QUALIFICATIONS: Experience in management preferred. Must have a background in supervision and a successful track record of accomplishments.

Must maintain a professional and courteous approach with residents, visitors, contractors, and fellow employees. Must have the necessary tools to effectively complete tasks outlined above. Additionally, the Site Superintendent must have the ability to follow oral and written instructions and be able to maintain effective and cooperative working relationships.

Physical Abilities: To perform this job successfully, an individual must be able to:

• Regularly stand, climb, walk, hear/listen, talk
• Frequently lift up to 50-100 pounds, pull/push, carry, grasp, reach
• Occasionally sit, crawl, stoop, kneel
• Clearly see 20 feet, with or without corrective lenses, ability to focus

Mental & Other Skills/Abilities: To perform this job successfully, an individual must have the:

Adaptability: ability to adapt to changes, delays or unexpected events in the work environment; ability to manage competing demands and prioritize tasks; ability to change approach or method to best fit the situation.

• Analytical Ability: ability to maintain focus for extended periods of time; ability to complete research projects with resourcefulness and persistence; ability to synthesize complex or diverse information; ability to use intuition and experience to complement existing data.
• Attendance: ability to consistently arrive and be able to work as scheduled.
• Computer/Technical Ability: working knowledge of: Word Processing software, Internet software
• Dependability: ability to follow instructions, both in written and verbal format; ability to respond to management direction; ability to complete tasks on time or notify the appropriate person with an alternate plan when necessary.
• Interpersonal Skills: ability to maintain satisfactory relationships with others, excellent customer service skills and a good overall understanding of appropriate human relations. Awareness of and sensitivity to the service population's culture and socioeconomic characteristics.
• Judgment: ability to make prudent and timely decisions; ability to exhibit sound and accurate judgment; ability to explain reasoning for decisions.
• Language Ability: ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; ability to speak effectively before customers or employees of organization.
• Motor Coordination: the ability to coordinate eyes, hands, fingers, and feet accurately and handle precise movements.
• Problem Solving Ability: ability to identify and/or prevent problems before they occur; ability to formulate alternative solutions to problems when necessary; ability to transfer learning from past experiences to new experiences of similar nature.
• Quality Management: ability to complete duties, on time and with absolute precision, at least 95% of the time; ability to edit the accuracy and thoroughness of one's work as well as the work of others; ability to constructively apply feedback to improve performance, ability to generate ideas to improve and promote quality in work.
• Reasoning Ability: ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; ability to deal with problems involving several concrete variables in standardized situations.

Workplace Environmental Conditions

While performing the essential duties/responsibilities of this job, the employee will be:

Noise Conditions: exposed during a shift to constant or intermittent sounds at moderate to loud levels of sound dependent upon the activities of the property.

• Heat: subject to high temperatures
• Cold: exposed to low temperatures

Atmospheric Exposures: exposed to dusts, fumes, vapors, or mists

Computer Skills: Word processing software, spreadsheet software, Internet, e-mail software, and on-site rental system software (YARDI Voyager). Office Equipment: Personal computer, calculator, typewriter, copy machine, fax machine, telephone, key machine. Work Hours :As needed. Must be available evenings, nights and weekends for staffing needs and emergencies.

EDUCATION/TRAINING

· High School diploma or equivalent required; college degree preferred.

DRIVING REQUIREMENTS

· Frequent need (10% to 15% of the time) to utilize personal transportation to inspect properties and surrounding neighborhood, and to make trips to the bank.

· Must have valid driver's license and automobile insurance.

ADDITIONAL REQUIREMENTS

· Employees must fulfill the performance standards of this position and comply with policies, rules and procedures of the company, including those set out in the IMI Employee Handbook, or otherwise communicated (verbally or in writing) to employees.

· This job description is intended to describe the general nature and work responsibilities of the position. This job description and the duties of this position are subject to change, modification and addition as deemed necessary by the company. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments requested by the Regional Manager and/or IMI Asset Management Team.

· This job description does not constitute an employment contract between the company and any employee.

· All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

· The job responsibilities of this position may include cross-training in other functions or positions to ensure satisfactory operation of the property or work area.

Salary DOE. Infinity Management & Investments, LLC is an Equal Opportunity Employer and a Drug Free Workplace.

This is an hourly position and includes free housing as an employee.