Leasing Consultant

Organizational Relationships: This position reports directly to the Property Manager and indirectly to the
Regional Supervisor.
External Relationships: Frequent contact with tenants, clients, owners, contractors, vendors/suppliers,
representatives of other businesses, and members of the community.
Internal Relationships: Contact with other property staff at all levels.
Supervisory Responsibilities: This job has no supervisory responsibilities.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable individuals with disabilities to perform the
essential functions.
Education and Experience Requirements: High school diploma or equivalent required. Minimum three
to six months experience in customer service and sales or minimum three to six months experience in
relevant property management positions.
Licenses, Certificates, Registrations: Valid driver’s license, good driving record, and auto insurance are
required.
Language: Ability to read and comprehend instructions, correspondence and memos. Ability to write
correspondence. Ability to effectively present information in one-on-one and small group situations to
customers, clients, and other employees of the organization.
Mathematical: Ability to add, subtract, multiply, and divide, using whole numbers, common fractions, and
decimals. Ability to calculate figures and amounts such as promotional discounts, balance due, and prepaid.

Reasoning: Ability to apply common sense understanding to carry out written and oral instructions. Ability
to deal with problems and address customer concerns in a calm, professional, and service oriented manner.
Physical Demands: The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties
of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The
employee is required to stand, walk, and sit. The employee is occasionally required to reach with hands and
arms; climb or balance; stoop, kneel, crouch, or crawl; and smell. The employee must occasionally lift and/or
move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color
vision, peripheral vision, depth perception, and ability to adjust focus.
Work Environment: The work environment characteristics described here are representative of those an
employee encounters while performing the essential functions of this job. Reasonable accommodations may
be made to enable individuals with disabilities to perform the essential functions. While performing the
duties of this job, the employee is frequently exposed to outside weather conditions. The employee may be
exposed to unreasonable individuals. The noise level in the work environment is usually moderate.

Essential Duties include the following but are not limited to the job specifications contained herein.
Additional duties or job functions that can be performed safely may be required as deemed necessary by

 Completes lease form or agreement and collects rental deposit.
 Responsible for insuring the “model” apartments and target apartments are ready for show;
responsible for maintaining work areas and office in clean and orderly manner; need to have an
awareness of the “curb appeal” of the property.
 Thorough knowledge of lease terms, specifications and all community policies.
 Knowledgeable of required telephone and sales techniques.
 Knowledgeable of current market conditions.
 Fully informed of current rental rates, sizes, locations and all amenities of property.
 Maintain contact with all apartment locator services and local businesses to provide informational
material. Update periodically.
 Responsible for “shopping” competitive properties.
 Develop full knowledge of application information required, screening processes and policies
regarding rentals.
 Responsible to conduct out-reach marketing at least once per week.
 Develop and maintain an on-going resident retention program under direction of Community
Manager.
 Responsible to play an active role in the renewal process.
 Responsible for proper maintenance of all resident and property files.
 Efficient and timely processing of all required administrative forms, reports and related
information.
 Responsible for reporting unusual or extraordinary circumstances regarding the property or
residents.
 Courteous, efficient handling of resident requests and complaints.
 Responsible for maintaining a professional appearance and attitude at all times.
 Responsible for seeking educational opportunities and self-improvement for personal growth and
development.
 Responsible for assisting Assistant Manager in collection of delinquent rents
 Any other duties assigned by the Community Manager

Measures of Performance include the following but are not limited to the items contained herein:
Understanding of all phases of the role of a leasing agent.
Lead to Lease Ratios
Customer satisfaction as measured through various mediums including tenant surveys
Completion of assignments within assigned deadlines and with minimal mistakes.
Creativity and innovation in developing new approaches to enhance the value of a property.
Optimum use of resources
Dependability and acceptance of increasing responsibility
Success at working with a wide range of clients, co-workers, vendors, and tenants. Level of professionalism displayed in
work relationships.
Success at working with minimal management attention and achieving the needed results with ease, speed, and quality.