What are the responsibilities and job description for the Sales Training Assistant position at Infinity?
Full-Time, In-Office
Cedar Rapids, IA, USA
ABOUT US
Infinity is an award-winning inside sales and service agency that helps admired brands Get Customers and Keep Customers. We were established in 1996 and today we have two US facilities located in Cedar Rapids, IA and Bingham Farm, MI. We employ more than 150 sales and service professionals that represent our clients, who are well-known brands in the logistics, automotive, software, digital and financial services industries.
THE ROLE
As a Sales Training Assistant at Infinity, you will support one of the largest brands in the world by listening to live and recorded calls of our sales team members. You will work within the Sales Development Team to ensure our sales team’s calls are up to client standards.
What you will do
- Listen to and grade sales calls based on pre-set criteria
- Coach and give feedback within our quality control system and directly to team members
- Support the sales manager/director as needed with sales enabling functions
- Create a strong relationship with your assigned team
- Be comfortable in a contact center environment
Job Requirements
- Understanding of sales processes and ability to learn new ones
- Excellent communication skills—both speaking and listening
- Ability to give constructive feedback to our team members
- Willingness to accept feedback and be coached
- Exceptional time management skills
- Intermediate to advanced computer skills
WHY YOU WILL LOVE INFINITY
- We offer paid time off for vacation, personal and sick days and holidays
- Retirement 401(k) match after 6-months of employment. 100% vested immediately
- Professional development and career pathing opportunities available – we promote from within
- Our award-winning training program starts day 1 and will be there to support you as you grow
- We have a strong 10X culture that we certify all team members on
Health and Safety
At Infinity we take health and safety very seriously. With the current COVID-19 pandemic being relevant in the workplace, we have taken best-in-class measures including:
- Temperature taken prior to office entry and survey screening questions
- Enhanced in-office cleaning using CDC approved disinfectant
- On-going cleaning in the building and common areas
- Ample supply of self-cleaning inventory and hand sanitizer placed throughout
- Masks and gloves available on request – masks required outside of office
- Restricting all outside visitors
- One-way paths and social distancing measures in place
Job Type: Full-time
Pay: $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Microsoft Powerpoint: 1 year (Preferred)
Work Location: One location