Customer Service Account Specialist
Job Posting for Customer Service Account Specialist at InfinityLink Communications
Job Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. This is a full-time position with opportunities for growth and advancement. Responsibilities: - Communicate with customers via phone, email, and chat to provide assistance and resolve inquiries - Perform data entry tasks accurately and efficiently - Assist customers in English and Spanish, ensuring clear communication and understanding - Utilize upselling techniques to promote additional products or services - Maintain a high level of professionalism and phone etiquette at all times - Collaborate with the sales team to identify potential leads and opportunities - Provide excellent customer service by addressing customer concerns and resolving issues promptly - Multilingual skills are a plus, as you may be required to assist customers in other languages Experience: - Previous experience in customer service or a related field is preferred - Strong communication skills, both verbal and written - Proficiency in English and Spanish is required - Ability to navigate computer systems and perform data entry tasks accurately - Sales experience or knowledge of upselling techniques is beneficial - Excellent phone etiquette and interpersonal skills Join our team as a Customer Service Representative and be part of a dynamic company that values its employees. We offer competitive pay, opportunities for career growth, and a supportive work environment. Apply now to start your journey with us!
Job Type: Full-time
Pay: $15.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 1 year
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Ability to Relocate:
- Snow Hill, NC 28580: Relocate before starting work (Required)
Work Location: In person
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