What are the responsibilities and job description for the Cherwell Developer/Admin position at Info Junction LLC?
Job Description
Title: Cherwell Developer/Admin
Duration: Long term contract
Essential Duties and Responsibilities:
- Configure and develop customer solutions on the Cherwell platform
- Assist with operational / administrative activities as needed
- Troubleshoot issues with the platform
- Lead customer technical demos, both live and via remote meeting tools
- Conduct training classes for customers on the use of the tool Preferred Qualifications
- Minimum of 2 years of successful ITSM development experience.
- Familiarity with SaaS and Cloud technologies
- Strong familiarity with networking technologies
- Familiarity with Microsoft SQL and one or more programming languages
- Familiarity with Active Directory
- Ability to work independently and meet deadlines with a minimum of supervision
- Knowledge of the ITIL Framework and Agile/Scrum framework is a plus
- Excellent verbal and written communication skills: ability to talk to C-level audiences
- Effective problem-solving, time, and project management skills
- Proficient in MS Office Suite
- Must have extensive experience configuring, developing, and deploying solutions on the Cherwell platform.
- Cherwell development experience across multiple ITIL processes e.g. Service Request, Incident, Change, etc. is highly desirable.
- The position will require you to build dashboards and customized workflows for processes and procedures, customize user interfaces, and interface with existing customer data sources and tools.
- Strong analytical and problem solving skills are required.
Requirements:
- 3 - 5 years experience configuring and developing customer solutions on the Cherwell Service Management platform
- Experience in Cherwell development in a multi-environment setting i.e. dev/test/stage/production
- Knowledgeable of Cherwell application installation and administration
Best Regards,
Anwar Ali
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