Patient Care Coordinator

Duties & Responsibilities:

* 85% - Program Support* Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.
* Performs outreach to members to coordinate completion of the initial and annual HRA, conducts telephonic and/or in-person HRAs as necessary and ensures data entry of HRAs received via email.
* Interviews members to determine strengths, problems, functional status, goals and need for specific services/resources.
* Maintains documentation of member’s case, care plan, interventions, and interdisciplinary care team within clients Health’s medical management system.
* Collaborates with PCP and health care team to ensure timely communication of member’s clinical information.
* Partners with licensed professionals in the development of an initial care plan for each member, incorporating the HRA and all assessment findings.
* Facilitates communication of initial care plan to the PCP and member, as necessary.
* Identifies the need for, and facilitates, referrals to Long Term Support Services (LTSS), Behavioral Health and community resources.
* Oversees warm transfers to member’s assigned Case Manager in accordance with member needs, when appropriate.
* Works with Case Management staff to expedite the resolution of member concerns.
* Guides members in understanding and accessing the benefits they are entitled to under Medi-Cal.

* 10% - Administrative Support
* Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department.
* Notifies member’s care team of key event triggers.
* Maintains compliance with established departmental productivity guidelines.
* Ensures reporting of productivity metrics to the supervisor as required.

* 5% - Other
* Completes other projects and duties as assigned.

Minimum Qualifications:

* High School diploma or equivalent required.
* 1 year of experience working with the needs of seniors or persons with disabilities (SPD) in a customer/member service capacity required.
* An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying.

Preferred Qualifications:

* Bachelor’s degree in healthcare management or related field.
* 1 year of Health Maintenance Organization (HMO), Medi-Cal and/or health services experience.
Bilingual in English and one of clients Health’s defined threshold languages (Arabic, Chinese, Farsi, Korean, Spanish, Vietnamese).

Knowledge & Abilities:

* Develop rapport and establish and maintain effective working relationships with Clients Health's leadership and staff and external contacts at all levels and with diverse backgrounds.
* Work independently and exercise sound judgment.
* Communicate clearly and concisely, both orally and in writing.
* Work a flexible schedule; available to participate in evening and weekend events.
* Organize, be analytical, problem-solve and possess project management skills.
* Work in a fast-paced environment and in an efficient manner.
* Manage multiple projects and identify opportunities for internal and external collaboration.
* Motivate and lead multi-program teams and external committees/coalitions.
* Utilize computers and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment.
#TEAMN

Job Type: Contract

Pay: $26.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work setting:

• In-person

Work Location: In person

Salary : $23 - $31