What are the responsibilities and job description for the Call Center Agent position at Infomatics Inc?
Position Details
Position: Call center Agent
Location: Remote
Contract: 2 Months
Position Description
Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business-related tax compliance, delinquency and general information requests and inquiries. To succeed in this position candidates should have a bias for doing the right thing and serving others with a positive attitude. This position includes the following: -Answering incoming phone calls in a fast-paced environment. -Resolving Tier 1 level issues -Reviewing taxpayer accounts -Verifying, gathering and simultaneously updating key information -Educating taxpayers of online resources and current tax policies -Submitting requests for payment arrangements -Participation in all team engagement activities. -Meeting performance expectations
Skills Required
Strong ability to multitask Basic use of Microsoft Word, Excel and Google Workspace Basic math skills are required - addition, subtraction, multiplication and division. Communicate well both in writing and verbally Great interpersonal skills Retain knowledge easily Creative in problem solving Goal oriented Organized
Skills Preferred
Spanish-speaking preferred.
Experience Required
Previous two positions should each be at least one consecutive year in a fast paced call center. National call centers in industries such as finance/banking, insurance, telecommunications (not technical support)
Education Required
High school diploma or equivalent
Job Type: Contract
Salary: $20.00 per hour
Expected hours: 40 per week
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- Call center
- Remote
Location:
- Phoenix, AZ (Required)
Work Location: Remote
Salary : $20
