Client Services Account Associate

Company Description

At Informa Tech, we believe that technology innovation is key to driving positive change in our society. We believe that digital inclusion underpins progress. And we believe that diversity in tech is central to a thriving industry.   

Our aim is to inspire the global technology community to build a better world by informing, educating and connecting them through world-class research, training, events, and media.  

We sit at the heart of the tech community with specialisms in emerging tech/AI, enterprise IT, cyber security, service providers/NextG, critical communications, media & entertainment and marketing technology.   

Leveraging over 100 trusted brands, we offer an unrivalled global networking community and platform for technologists and innovators to be inspired and reach their full potential.   

Join us and reach yours! 

Job Description

NetLine is seeking a Client Services Account Associate to join our team! 

Responsibilities:

• Manage all tasks, questions and campaigns submitted via NetLine’s Portal
• Manage and retain new and existing client relationships and offer detail project management to successfully coordinate and execute campaign deliverables
• Maintain campaign analysis reporting utilizing internal tools to update clients on status of their programs and effectively offer campaign optimization suggestions on a regular basis
• Attend Portal demos, regular campaign calls with clients and provide feedback and updates on campaign results. Utilize feedback to create an optimization plan that will help ensure success of the client’s campaign
• Work closely with the Product Marketing team to proactively provide client feedback and recommendations on Portal improvements as well as product features that can positively impact the company’s bottom line
• Collaborate cross-functionally with other departments to ensure proper resource management and continual innovation and improvement
• Other duties and projects as assigned

Qualifications

• 1 years experience in online marketing, internet advertising or related areas
• 1 years experience in a client/customer service role
• Flexible, outgoing, results-oriented with excellent attention to detail
• Ability to effectively manage multiple projects in a deadline-driven and fast-paced environment
• Excellent written and verbal communication, as well as time-management skills
• Strong analytical, problem solving and critical thinking skills
• Strong technical skills using Microsoft Office products
• Must have high speed and reliable internet service
• Must have a dedicated work/office space at home for call/virtual meetings

Education:

• BA/BS in Business Communications/Marketing

This position will pay between $48,875 - $65,000 based on skills and experience

Additional Information

Why work at Informa  

Employee experience is very important to us at Informa. On top of joining a supportive, diverse and ambitious team that welcomes all types of candidates. We are also flexible with different working patterns and prioritizes promotions internally. Our benefits include:

• Learning and development plan to assist with your career development  
• 15 days PTO plus 10 national holidays, 4 days for volunteering and a day off for your birthday!  
• Competitive Benefits with 401k match 
• Paid parental leave 
• Work with a high quality of specialist products and service  
• Bright and friendly staff who are all “expert’s experts” and additional training and development for helping you achieve your career aspiration  
• ESPP - become a shareholder  

We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed.  As such, Informa is proud to be an Equal Opportunity Employer.  We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law. 

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