Salary Resume Critique Job Openings

Help Desk

Information Resource Group
Madison, WI Full Time
POSTED ON 8/9/2024
Role: Help Desk

Location: Madison, WI

Duration: One Year

Top Required Skills & Years Of Experience

At least 6 years' experience in the following:

  • Ability to independently perform root cause analysis and issue resolution of complex IT issues related to agency hardware and software (e.g., Lenovo Laptops, Apple iPhones, MS Windows, M365).
  • Effective and professional communication and interpersonal skills when dealing with a variety of customers including executives, especially over the phone.
  • Ability to identify, lead, and implement ITSM improvement initiatives based on ITIL and industry best practices.
  • Highly self-motivated with the ability to effectively prioritize and execute tasks with strong attention to detail.

Nice To Have Skills

  • ITIL 4 Foundation certification or similar
  • CompTIA A certification or similar
  • PMP certification or similar

Estimate Salary for Help Desk in Madison, WI
$77,756 (Medium)
$69,590 (25th)
$87,258 (75th)
For Employer
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