Customer Service 70134

One of our clients is looking for talented and highly motivated Customer Service Operations Coordinator. Please send your resume if you would like to pursue this opportunity and you authorize Infosoft to represent you for this position.

Here are job position details for your review:

Job Title: Customer Service Operations Coordinator
Pay Rate: $21/Hr
Duration: 6 Months
Location: Cary, NC
Shift -

Tue-Fri 1pm to 10pm
Sat 9am to 6pm

This position is for the Healthcare Diagnostics division.

This position requires Contingent Workers to be fully vaccinated against COVID-19 unless they are granted a medical or religious exemption.

Expected role activities:

• Coordinate the planning and delivery of systematic service delivery: call handling, service scheduling, parts ordering, appointment confirmations, improving customer confidence and driving value of client's Healthineers products and services.
• Work closely with cross-functional teams to ensure a positive customer experience.
• Monitor customer requests and overall system compliance to confirm equipment readiness for patient care.
• For Clients:
• Support on-site customer-facing personnel i.e. Regional Service Manager/Customer Service Engineer in meeting customer expectations as needs vary throughout system lifecycle.
• Document customer satisfaction issues and escalate them through appropriate channels.
• Facilitate cross-functional awareness of customer needs between internal stakeholders to minimize unintended conflicts or negative impacts on customer operations.

Required Knowledge/Skills, Education, and Experience:

• 2-5 years of experience in a customer relationship-related role, in a fast-paced environment
• Positive attitude and passion for customer service.
• Successfully manage competing priorities while achieving key performance indicators and maintaining a high level of quality
• Experience communicating ideas and rationale to internal teams and customers.
• Must have excellent interpersonal skills, interact favorably with others and be skilled at maintaining positive relationships while working to resolve problems and maintaining a high level of professional integrity.
• Excellent organizational skills with an ability to manage time and prioritize based on the impact and criticality of customer issues.
• Strong PC skills (MS office software like Word, PowerPoint, Excel, and Outlook)
• An associate degree or equivalent experience required

Preferred Knowledge/Skills, Education, and Experience:

• Ability to professionally investigate and respond to requests in a timely manner
• Strong communication skills and are adaptable to change
• Ability to think at a high level and apply business concepts.
• Experience to anticipate customer needs.
• History of acting as a collaborative team player with cross-functional teams.
• An interest in solving problems that don’t have obvious solutions.

Job Types: Full-time, Contract

Pay: $21.00 per hour

Benefits:

• Dental insurance
• Health insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Cary, NC 27511: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Customer relationship management: 2 years (Required)

Work Location: One location