What are the responsibilities and job description for the Desktop support position at Infoways?
Strong hands on experience needed on end user support for Windows PC and Mac related issues · Ability to assign and work on incident tickets through Service Now.
- Ability to support meeting rooms including the TV's, polycom and other audio / Video conferencing hardware. · Ability to support new user onboarding and preparing necessary IT equipment's.
- Ability to follow technical guides for retiring and wiping old devices (Work alongside asset manager · Ability to follow technical guides for imaging and configuring new pcs.
- Ability to work through Resolving end users issues related to hardware and software. · Well versed in note taking and gathering information on issues for ticket in Service Now.
- Proactive mindset and eagerness to learn with enthusiasm for helping others. · Willing to get additional training from team members or attend available trainings.
- Ability to fix issues and support all flavors of client operating systems including windows and Mac? · Ability to support iOS and other handheld devices.
- Knowledge of support for Microsoft Office Suite - Office 365 online and Desktop application. · Knowledge on various hardware platforms to troubleshoot and break fix hardware issues (particularly dell and Mac PC's) · Working technical knowledge of many technology services to address down issues, deploy new and loaner laptops, answer questions about cabling, televisions, projectors, phones, peripherals (e.
Last updated : 2024-07-08
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